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GENERAL INFORMATION GUIDE LIGHTWARE 19, RELEASE 3.1...
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Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
40 and 400 lines made the system a logical choice for any small-to-medium-size business. In 1986, MITEL continued its commitment to meeting customer needs by launching the first fully digital version of the SX-200 DIGITAL system. This system opened the door to a range of applications available with digital technology for new users under 250 lines.
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Generic 1003 software, introduced at the same time, offered advanced business features such as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In addition, MITEL introduced one of the most flexible ACD Telemarketing packages available. Generic 1004 software was introduced in 1990, delivering an office package that supports Key System functionality for companies that were interested in having a departmental key system application within their PBX environment.
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SX-200 EL/ML system. LIGHTWARE 19 Release 3.0 brings the cost-saving benefits of Voice over IP (VoIP) technology to the SX-200 EL. The Mitel Networks SX-200 IP Node addresses the IP telephony requirements •...
In today’s information-oriented world, every business is concerned with the reliability of its communications system. The SX-200 EL and SX-200 ML systems continue the MITEL tradition of building a solid reliable product backed by our commitment to customer service. The system is designed to operate reliably in a typical business environment.
Product Overview SX-200 EL System The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes. The SX-200 EL System has the following characteristics: • Main Control Card IIIEL (MCCIIIEL) or Main Control Card IIIELx (MCCIIIELx) •...
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SX-200 General Information Guide The six peripheral bays can be SX-200 peripheral cabinets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.
Product Overview SX-200 ML System The SX-200 ML system can support up to one peripheral bay or cabinet. The SX-200 ML System has the following characteristics: • Main Control Card IIIML (MCCIIIML) • Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and a Control Dual FIM Carrier Card or a Control Triple CIM Card ( if expanding beyond the single cabinet) •...
SX-200 General Information Guide SX-200 ELx Cabinet The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabinet, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the control cabinet and for the peripheral cabinet. The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass.
Product Overview SX-200 LIGHT Peripheral Cabinet The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.
SX-200 General Information Guide SX-200 SPINE Peripheral Bay The SX-200 SPINE Peripheral Bay is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules.
• Fast installation of IP components in an existing SX-200 EL system • The same easy-to-use functionality delivered by Mitel Networks DNIC phones • An easy path for migrating your business communications to LAN-based telephony. Your business can now gain these benefits and many others offered by the robust performance of an Internet-enabled SX-200 EL.
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SX-200 General Information Guide The SX-200 IP Node requires the following SX-200 system hardware: • An SX-200 ELx Controller • One or two Control Triple CIM Cards Revision A 50003510...
Product Overview SX-200 EL/ML Peripheral Devices The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL now offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals.
IP Peripherals (SX-200 EL only): Mitel Networks 5201 IP Phone: The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the newly designed telephone include: •...
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The keys can be programmed through the phone. The 5448 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5448 PKMs, which together provide a total of 96 additional feature keys.
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SX-200 General Information Guide Standard Telephones: Industry-standard rotary dial and DTMF telephones are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE. SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone.
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Programmable Key Modules: Two types of Programmable Key Modules are available: the Mitel Networks Programmable Key Module 12 PKM 12) and the Mitel Networks Programmable Key Module 48 (PKM 48). The PKM 12 provides 12 additional keys and line status displays to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones.
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Microsoft Outlook. The Mitel Express Messenger™ voice mail card allows an SX-200 EL or the SX-200 ML system to have a single card voice mail facility. This card allows a single voice mail card to provide either two, four, six, or eight voice mail ports to an SX-200 EL or an SX-200 ML system that has LIGHTWARE 16 Release 1.1 software or later.
DATASET 2103 Standalone: The DATASET 2103 Standalone is a Synchronous/Asynchronous data set which is used with Mitel Networks PBXs to interface peripheral devices to the system. It is packaged in a flat case which can be placed under a standard desk telephone set.
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SX-200 General Information Guide Revision A 50003510...
Voice over IP (VoIP) With the introduction of the Mitel Networks SX-200 IP Node, the SX-200 EL now brings the cost-saving benefits of Voice over IP (VoIP) to small to medium enterprises and corporate enterprises with remote offices and teleworkers. The SX-200 IP Node supports up to 60 IP phones per IP Node and up to 120 IP phones per SX-200 EL system.
Management System (PMS). Assisted Living Mitel Networks 6451 Intelligent Dispatch is a PC software application that provides the ideal alarm messaging system for Assisted Living Centers with less than 250 rooms. The messaging system sends telephone, pull cord, and door alarms from extended care residents to wired/wireless telephones or pagers of the nurses/caregiver.
Supporting Applications • Door Alarm The Door alarm generates when a monitored door opens. The monitored doors have two-wired contact sensors; one on the frame and one on the movable door. When the door opens, the sensor contact is lost and the sensor generates an alarm. The alarm goes off when the door opens and remains active until the attendant takes responsibility for the alarm and closes the door.
Networks 6100 Contact Center Solutions . The purchasable option, ACD Real Time Event, enables the system together with Mitel Networks 6100 Contact Center Solutions on a host computer, to monitor and record the activity of the ACD operation in real time.
Shows specific transfer information; e.g., cell phones, extensions, or pager numbers for each employee MITEL MyAttendant on a PC can be used in conjunction with other PCs with MITEL MyAttendant to allow a group of attendants to work as a team. Information such as the client database, and information about calls waiting in the queue is shared via a local area network.
Data calls may be assigned to separate tenants, as required, to control access to data devices. MITEL Application Interface (MAI) Package The MITEL Application Interface (MAI) package is a purchasable option. The MITEL Application Interface (MAI) software package allows MITEL computer-based applications to access the system features.
Automated Attendant which is able to detect and forward incoming FAX calls. Mitel Express Messenger provides up to eight voice mail ports to a SX-200 ML or SX-200 EL system that has LIGHTWARE 16 Release 1.1 or later software. More than one Express Messenger may be installed in a system;...
Mitel Networks 6115 Interactive Contact Center enables supervisors to alter the way calls are handled in the call center. Mitel Networks 6120 Contact Center Scheduling works in conjunction with the Mitel Networks 6110 Contact Center Management application to optimize staffing levels to match business needs.
Supporting Applications Mitel Networks 6500 Speech-Enabled Applications Mitel Networks 6500 Speech-Enabled Applications is a PC based, speech recognition application that routes incoming calls to a specific person or department based on spoken commands. Typically, you state the name of the person that you want to speak to and the system routes your call to the requested party.
SX-200 General Information Guide ISDN Support The Integrated Services Digital Network (ISDN), transmitting voice, data and video at high speeds, accurately and without a modem, has revolutionised communications. ISDN services can be deployed and accessed at enterprise, department and desktop levels by its simple addition to your existing SX-200 network.
Supporting Applications The BRI card supports the following ISDN Services: • Calling Party Number (CPN) - This number substitutes the calling station number on outgoing calls for purposes of network identification and call back. • Calling Name ID (CNID) - This ID is the incoming call name delivery per NA DMS100 custom specification.This Calling Name feature is an option that must be enabled at the Central Office.
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SX-200 General Information Guide • Call-By-Call Service Selection (CBC) - This feature allows telephone users to select the ISDN network services that they wish to use on a per call basis. • DID Calling Party Number Forwarding - Outgoing CPN delivers the calling party’s DID number to the Network when the call has been identified as a call from a device with an associated DID number instead of delivering the main directory number associated with the system.
This application can manage the following device types: • Mitel Networks 5010, 5020, 5215, and 5220 IP Phones • Mitel Networks 5305 and 5310 IP Board Room Conference Units • ONS Stations • SUPERSET 401 and SUPERSET 4001 (key programming is not supported) •...
SX-200 General Information Guide System Fail Transfer System Fail Transfer (SFT) (or power fail transfer) is provided by the SFT control port, allowing preselected DTMF or rotary telephones to be connected directly to CO trunks in the event of system failure in the system. To provide system fail transfer, an external SFT unit or SPINE Bay LS/CLASS trunks are required.
Reliability is a key factor in the choice of any communications system. Mitel Networks has ensured the continued reliability of the SX-200 EL and SX-200 ML system by designing to wide tolerances and using proven components.
LIGHTWARE 18 and greater software is enabled by the System ID module on the MCC. The System ID module password is provided by Mitel Networks and defines which options have been purchased. The password and options selection must match that provided on the MOSS sheet which accompanies the system software.
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Configuration Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards), three RJ-45 connectors (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).
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SX-200 General Information Guide Bay Power Supply - provides required voltages to peripheral cards, control cards, PRI cards, and system peripheral devices. CAUTION:Do not install more than one PRI card in the control cabinet. This restriction allows the bay to be within the power budget. Control Dual FIM Carrier Card - supports two Fiber Interface Modules and connects to the backplane.
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Configuration CIM Card. The FIM II modules are available with ranges of 1 km, 5 km, and 14 km. The FIM II can connect with a FIM, however the fiber interface module at each end of the fiber cable must have the same range.
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SX-200 General Information Guide SX-200 EL Control Cabinet Examples SX-200 EL Peripheral Cabinet Examples Revision A 50003510...
Configuration Connecting Peripheral Bays Up to six peripheral bays connect to the SX-200 EL main control cabinet. You have a choice on fiber connectivity or copper connectivity. Copper provides a cost-effective solution for co-located systems. To obtain fiber connectivity, the system requires Fiber Interface Modules (FIM or FIM II ) on carrier cards in the main control cabinet and each peripheral cabinet.
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SX-200 General Information Guide You can have either two or three links to each peripheral bay: • With a MCCIIIEL / ELx control card, the Control Dual FIM Carrier card or the Control Triple CIM card provides three links per peripheral bay •...
Configuration • Calls do not have to be evenly distributed across all bays • Maximum channel blocking ratio is 0.94. Connecting SX-200 IP Nodes You can connect up to two SX-200 IP Nodes to the SX-200 EL. The system requires one Control Triple CIM card (three onboard CIM circuits) in the main control cabinet.
SX-200 General Information Guide • Control Triple CIM Card and the SX-200 EL System • SX-200 IP Node Local Area Network Design Guidelines Maximum Number of T1 Links LIGHTWARE 18 Release 2.0 and greater supports a maximum number of eight T1 links in the system.
Configuration SX-200 ML System Configuration The SX-200 ML system is similar to the SX-200 EL system, page 36, except that the SX-200 ML control cabinet uses a Main Control Card IIIML (MCC IIIML), holds one Control Dual FIM Carrier card or a Control Triple CIM card and supports only one peripheral bay. Main Control Card IIIML - performs call processing and maintains overall control through communication with one or two Bay Control Cards.
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SX-200 General Information Guide Control Triple CIM Card - provides three copper interface module circuits. The card also has a connector for a FIM II so that a FIM II may be used in place of one of the CIM circuits. The card may be used for an SX-200 EL system or an SX-200 ML system;...
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Configuration SX-200 ML Configuration Example 50003510 Revision A...
SX-200 General Information Guide Another configuration for the SX-200 ML exists when the cabinets do not have a BCC III. The FIM II or CIM on the Peripheral Interface Module Carrier Card (PIMCC) provides the connectivity to the main control cabinet. Connecting a Peripheral Bay The SX-200 ML system supports only one peripheral bay.
Configuration For copper connectivity, the main control cabinet and the peripheral cabinet must have a copper interface module (CIM). The CIM supports a distance of up to 30 meters or 100 feet between cabinets. There is only one variant of the CIM; unlike the FIM and FIM II which have three variants.
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SX-200 General Information Guide Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored on an off-board personal computer. When the system is powered up, CDE software is loaded from NVRAM to the MCC II RAM. Bay Control Card II - interfaces the peripheral cards with the Main Control Card.
Configuration SX-200 RM Peripheral Cabinet The SX-200 RM peripheral cabinet supports a Bay Power Supply, a Bay Control card, a PRI card, a T1 card, a Peripheral FIM Carrier II card or a Peripheral Interface Module Carrier card, and up to eight Peripheral Interface Cards. The peripheral cabinet is the same cabinet as the SX-200 EL control cabinet.
SX-200 General Information Guide Peripheral Interface Module Carrier Card - supports the FIM II or the CIM. The Peripheral Interface Module Carrier Card (PIMCC) replaces the Peripheral FIM Carrier II card. The Peripheral Interface Module Carrier Card (PIMCC) provides fiber or copper connectivity from the peripheral cabinet to the main control cabinet using a CIM (Copper Interface Module) or a FIM II.
Configuration Peripheral Interface Cards and Modules The SX-200 EL and the SX-200 ML cabinet hold a main control card and a bay control card with peripheral interface cards in slots one to eight. The SX-200 SPINE holds a peripheral control module and a power module with Loop Start (LS) trunks and LS/CLASS II modules, ONS, DNIC and CLASS modules.
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SX-200 General Information Guide • Digital Line Card The Digital Line Card (DLC) is a low power card with 12 Digital Network Interface Circuits (DNIC) per card. The Digital Line Card interfaces DNIC-based peripheral devices to the system through its Digital Network Interface Circuits (DNIC); the DNIC is a proprietary integrated circuit. DNIC devices include SUPERSET 4001, SUPERSET 4015 , SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 4090, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 430 telephones, Programmable Key Modules, DATASETs,...
• Mitel Express Messenger Card The Mitel Express Messenger card is a low-power card. The card uses a DNIC interface that connects directly to the backplane of the cabinet.The card provides either two, four, six, or eight voice mail ports to an SX-200 EL/ML system that has Release 1.1 software or later.
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SX-200 General Information Guide Bay Control Card The bay control card provides control of operations within the cabinet and monitors the lines, trunks and other circuits within the bay. Reports are sent to the Main Control Card via HDLC message links. One bay control card is required in each cabinet. The bay control cards are BCC II and BCC III.
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Configuration SX-200 ELx cabinet Rev 4.4 or greater (PN 9109-600-002-NA) with LIGHTWARE 17 Release 4.0 software or greater. The PRI card also requires a Stratum 3 clock on the main control card. The PRI card has the same performance characteristics as a two link ISDN Network Gateway. The PRI card (unlike the T1 card) is not classed as a high power card.
SX-200 General Information Guide SX-200 Wall Mount Bracket The SX-200 Wall Mount Bracket lets you support a single SX-200 ELx cabinet on the wall. These brackets are for the horizontal rackmount cabinet, not the vertical cabinet. The cabinet can be installed at eye level to improve working conditions. The bracket also has two push buttons that allow you to extend the cabinet away from the wall, thereby giving you plenty of room to access the back of the cabinet.
Configuration SX-200 SPINE Bay The SX-200 SPINE is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE contains one Power Module, and up to six peripheral modules. The first SPINE also contains a Control Module II (with a 1 km FIM). The SPINE Peripheral Bay can be located up to 1 km from the control node.
SX-200 General Information Guide SX-200 SPINE Modules LS/CLASS Module - The LS/CLASS module mounts in any slot of the SX-200 SPINE and interfaces four trunk circuits to the system. It includes circuitry to switch trunk circuit 1 to a SFT telephone set during power or system failure.
The unit must be able to provide 115 Vac at 15 A. Mitel Networks Corporation does not manufacture a UPS . Mitel Networks has evaluated several uninterruptible power supplies (UPS) that are compatible with the SX-200 system. Marketing and sales literature available from authorized representatives identifies these products.
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SX-200 General Information Guide Power Supply All power for the SFT unit is provided from the -48 Vbat source on the system. A source of -12 V powers the electronic circuitry on the card. This supply is derived from the -48 V input and powers all the SFT circuitry except the transfer relays.
You can choose from standard telephones, IP phones, ASCII terminals and printers, modems, and proprietary peripherals. Mitel Networks designs its peripheral devices for maximum reliability. This is evidenced by the proven performance record of each electronic telephone and dataset.
SX-200 General Information Guide Mitel Networks 5000 Series IP Phones Mitel Networks 5201 IP Phone The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10/100BaseT Ethernet network. Features of the newly designed telephone include: •...
Peripherals Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone connects to a 10/100BaseT Ethernet network. Features of the telephone include • Twenty-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status indicator •...
SX-200 General Information Guide Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone connects to a 10/100BaseT Ethernet network. Features of the phone include • Twenty-character alpha-numeric LCD with contrast control • Three softkeys for feature access •...
Peripherals Mitel Networks 5215 IP Phone The Mitel Networks 5215 IP Phone connects to a 10/100BaseT Ethernet network. Features of the phone include • Alpha-numeric LCD • Seven line keys, each with a built-in line status indicator • Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Mes- sage, Up Arrow, and Down Arrow •...
SX-200 General Information Guide Mitel Networks 5220 IP Phone The Mitel Networks 5220 IP Phone connects to a 10/100BaseT Ethernet network. Features of the phone include • Alpha-numeric LCD with contrast control • Three softkeys for feature access • Fourteen line keys, each with a built-in line status indicator •...
Peripherals Mitel Networks 5305 IP Office Conference Unit The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used in conjunction with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters...
SX-200 General Information Guide Mitel Networks 5310 IP Board Room Conference Unit The Mitel Networks 5310 IP Board Room Conference Unit is a high quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used in conjunction with the 5020 IP Phone and connects to the phone through the phone’s headset...
Peripherals Attendant Consoles At the heart of the SX-200 telephone system is the Attendant Console - a practical, multi-use tool that simplifies communications management in your organization. For the Attendant, operating simplicity, innovative design, and elegant styling translate into an easy-to-read liquid crystal display, hardkeys for the most often performed functions, and softkeys for situation-dependent features, all contained in a compact package.
SX-200 General Information Guide SUPERCONSOLE 1000 Attendant Console The SUPERCONSOLE 1000 Attendant Console uses a standard twisted-pair telephone wire to interface to a DNIC circuit. The Console has a tilt display and two blank firmkeys for programming macros. The console supports up to two PKM 48 devices and has an RS-232C port for connecting an ASCII line printer.
The SUPERSET 7000 Attendant Console is a DOS and Windows™ based application running on a PC. It is equipped with a MITEL PC TALK TO card, a SUPERSET 400 series handset, an extended keyboard, and a handset cradle. The PC TALK TO card uses a standard DNIC interface to communicate to the SX-200 EL/ML system.
SX-200 General Information Guide SUPERSET 4000 Series Telephones There are five SUPERSET 4000 series telephone sets: • SUPERSET 4001 single-line telephone set • SUPERSET 4015 multi-line telephone set with a LCD display • SUPERSET 4025 multi-line telephone set with an enhanced LCD display •...
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Peripherals To retrieve a call from Hold on the SUPERSET 4001 telephone set, press the Hold key again. To retrieve a call from Hold on a multi-line telephone set, press the line key of the line on Hold. Microphone key During a handsfree call, press the Microphone key to mute the microphone.
SX-200 General Information Guide Line Status Indicators The SUPERSET 4000 multi-line telephone set has each line key with a built-in line status indicator. Headset Port SUPERSET 4000 series telephones, except for the SUPERSET 4001, have a headset port on the base of the set. SUPERSET 4001 Telephone The SUPERSET 4001 telephone is a single-line, digital telephone set with •...
Peripherals SUPERSET 4015 Telephone The SUPERSET 4015 is a multiline, digital telephone set with • Alpha-numeric LCD • Seven line keys, each with a built-in line status indicator • Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Mes- sage, Up Arrow, and Down Arrow •...
SX-200 General Information Guide SUPERSET 4025 Telephone The SUPERSET 4025 telephone is a multi-line, digital telephone set that comes in two versions (non-backlit and backlit). The backlit version offers backlighting in the LCD, thereby increasing visiblity in dimly lit environments. The backlighting of the SUPERSET 4025 telephone is line powered, so there is no requirement for an AC Power Adapter.
Peripherals SUPERSET 4090 Telephone The SUPERSET 4090 is a digital cordless telephone equipped with a backup battery charging unit and a base unit. The SUPERSET 4090 cordless can be a used as a primary set or with another SUPERSET 4000 series desk phone.You can set up Call Forward on the desk phone to send calls to the SUPERSET 4090 when you are away from your desk.
The SUPERSET 4125 is similar to the SUPERSET 4025. The difference between the two is the ability of the SUPERSET 4125 to connect to a PC. The SUPERSET 4125 comes with MITEL TAPI Desktop software, an AC power adapter, and a RS-232 cable. The SUPERSET 4125 is a multiline, digital telephone with •...
Peripherals SUPERSET 4150 Telephone The SUPERSET 4150 is a multiline, digital telephone set with • Alpha-numeric, 4 line by 40 character, backlit LCD with contrast control • Six touch-sensitive softkey areas for feature access on the LCD • Fourteen line keys, each with a built-in line status indicator •...
The 5412 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.
The keys can be programmed through the telephone. The 5448 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.
The 5410 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.
The keys can be programmed through the telephone. The 5415 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.
SX-200 General Information Guide Mitel Networks Programmable Key Module 12 The Mitel Networks Programmable Key Module 12 (PKM 12) is a digital device which provides 12 additional personal keys for SUPERSET 4025, SUPERSET 4125 and SUPERSET 4150 telephones. The personal keys provide the same functionality as the Mitel Networks Programmable Key Module 48 personal keys.
Peripherals Mitel Networks Programmable Key Module 48 The Mitel Networks Programmable Key Module 48 (PKM 48) provides SUPERSET 4025, SUPERSET 4125, SUPERSET 4150 telephones, and attendant consoles with 48 additional personal keys; 96 additional keys when two PKM 48 devices are daisy-chained. The SUPERSET telephone requires a SUPERSET Interface Module (SIM1 or SIM2) in its base to interface to the PKM 48.
SUPERSET Interface Module 1 A SUPERSET Interface Module (SIM1) is installed in a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone to connect a Mitel Networks Programmable Key Module 12 or up to two Mitel Networks Programmable Key Module 48 devices.
The SUPERSET nterface Module (SIM2) allows the connection of one Mitel Networks 5410 Programmable Key Module or up to two Mitel Networks 5415 Programmable key Modules and one two-wire analog device such as an analog telephone, fax machine, or modem (to a maximum loop length of 50 feet and a ringer load of up to 2 REN).
The Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit allows you to associate up to two Mitel Networks Programmable Key Module 48 devices with an attendant console. Each PKM 48 provides the attendant console user with 48 DSS/BLF keys (busy lamp field appearance keys for the associated extension numbers).
Music-On-Hold/Pager Unit Datasets Mitel Networks datasets are proprietary limited-distance modems that provide data facilities for terminals, digital SUPERSET telephones, and other types of data devices. These datasets serve as the interface between the DNIC circuit in the PBX, and the data devices connected to the system, transmitting data and control signals over a single twisted pair of wires.
SX-200 General Information Guide DATASET 2100 series supports asynchronous data communications from 110 bps to19.2 kbps, and synchronous data communications at rates from 1200 bps to19.2 kbps. In asynchronous mode these datasets have the same operating characteristics as the DATASET 1100 series. In synchronous mode, the DATASET 2100 series uses X.31 protocol.
Peripherals DATASET 2103 Standalone The standalone DATASET 2103 is a synchronous/asynchronous dataset which is used to interface peripheral data devices to the SX-200 EL and SX-200 ML systems. It is packaged in a flat case that can be placed under a standard desk telephone. Dataset 2103 Standalone 50003510 Revision A...
SX-200 General Information Guide SMART-1 ® Devices The SMART-1 device is a Programmable Communication Controller (PCC). It can be installed at your site to allow your telephone system to access the telephone company’s “Other Common Carrier (OCC)/Reseller’s Network”. OCC facilities are usually less expensive than direct distance dialing for long distance calls.
Digital Line Monitor MITEL Express Messenger Voice Mail MITEL Express Messenger allows a single voice mail card to provide either two, four, six or eight voice mail ports to a system operating with LIGHTWARE 17 or greater software. After a call is forwarded to voice mail from an extension, the caller’s calling line identification (CLID) and the forwarding extension number are passed to the Express Messenger system.
SX-200 General Information Guide Alternate Greetings: Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port. This feature is useful in multi-tenant configurations. Control Call Answer Time By Port: The number of rings to wait before the Auto-Attendant will answer can be controlled on a port-by-port basis, including immediate and never answer.
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Peripherals Message Envelope: Played prior to beginning of each message, containing priority type, date, and time (including caller identification for internal and external calls). Message Length: Unlimited message length with a 5 minute continuation prompt. Saved Messages: Messages may be saved by a subscriber. They will be automatically purged from the system after 15 days (or as reprogrammed) or you can specify that saved messages are never deleted.
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SX-200 General Information Guide Notification options may be changed by the system administrator. They may also be modified by the mailbox owner if permission is granted by the system administrator. In addition to the notification type, the phone number and schedule are configurable. The schedule determines whether paging occurs •...
Softkey Support - Allows users of SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones to access voice mail features by using softkeys. Softkey support is available with MITEL Express Messenger and when NuPoint Messenger has a DNIC connection.
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SX-200 General Information Guide Revision A 50003510...
Feature Description The features serve the following categories: • System • Telephone • Attendant and Subattendant • Key System Support • Hotel /Motel • Data • Automated Call Distribution (ACD TELEMARKETER Application) • Automated Attendant. System features apply to the system or to devices such as extensions, datasets, consoles, trunks, and SUPERSET telephones.
SX-200 General Information Guide Feature Categories The table below alphabetically lists the SX-200 EL/ML features, provides the software release that introduced that feature, and groups the feature into a category. Some features are available to all devices, while others are available to specific devices such as extensions, datasets, consoles, trunks, or SUPERSET telephones;...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Attendant Calls Pre LW 15 • Forwarded On No Answer Attendant Conference Pre LW 15 • Attendant Console Pre LW 15 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Attendant Emergency LW 17 Rel 3.1 • Call (911) Detection Attendant Extension Pre LW 15 • Busy-Out Attendant Flash Over Pre LW 15...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Attendant Trunk Pre LW 15 • Busy-Out Attendant Trunk Group Pre LW 15 • Status Display Auto-Answer Pre LW 15 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER ACD - Recorded Pre LW 15 • Announcements ACD - Sets Pre LW 15 • Automatic Number LW 15 •...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Call Forwarding - I’m Pre LW 15 • Here Call Forwarding - Internal Pre LW 15 • / External Split Call Forwarding - Toggle LW 18 Rel 1.0 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER CO Line Key Pre LW 15 • • CO Line - Select Direct Pre LW 15 •...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Data Station Message Pre LW 15 • • Detail Recording (Data SMDR) Data Station Queuing Pre LW 15 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Display Caller ID on LW 19 Rel 2.0 • Non-Prime Lines Display Keys Pre LW 15 •...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Headset Mode Feature LW 17 Rel 3.0 • Headset Mode - LW 18 Rel 1.0 Automatic Headset Operation Pre LW 15 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Hotel/Motel - CLASS LW 18 Rel 1.0 • (station side) for Analog Telephones Hotel / Motel -Do Not Pre LW 15 •...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Hotel / Motel -Room Pre LW 15 • Search Screen Hotel / Motel - Room Pre LW 15 •...
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• MILINK Data Module LW 15 • MITEL Application Pre LW 15 • Interface (MAI) MITEL Network Gateway LW 15 • Moving Stations and Pre LW 15 • SUPERSET Telephones Multi-Attendant Positions Pre LW 15 • Music - on - Hold (MOH) Pre LW 15 •...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER ONS Positive Disconnect LW 18 Rel 2.0 • • ONS Ring Groups LW 19 Rel 2.0 • Originate Only Pre LW 15 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Reminder Pre LW 15 • • Reminders - Multiple LW 18 Rel 1.0 • • Resale Package Pre LW 15 •...
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Feature Description Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Subattendant - Date and Pre LW 15 • Time Setup Subattendant - Hold Pre LW 15 • Positions Subattendant - LDN Keys Pre LW 15 •...
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SX-200 General Information Guide Feature Categories (continued) Initial Attendant Hotel Automated Feature LIGHTWARE System Telephone and Sub- Data TELEMAR- Motel Attendant Release Attendant KETER Trunk Answer From Any Pre LW 15 • Station (TAFAS) Trunk Circuit Descriptor Pre LW 15 •...
Feature Description Abbreviated Dial The Abbreviated Dial feature allows trunks and extensions to be accessed by dialing a two-to eight-digit number that the system translates into the actual, longer number. The actual number can contain up to 26 digits. Abbreviated Dial can also give system-wide access to a defined set of long distance numbers, while denying general access to long-distance dialing.
Analog Networking allows an SX-200 EL and SX-200 ML systems to send and receive caller information over a private network. The other nodes in the network can be any combination of Mitel Networks SX-200 PBXs and SX-2000 INTEGRATED COMMUNICATIONS™ systems. Analog Networking uses the ARS Modified Digit feature to insert feature access codes and other codes (called information elements) into the outgoing digit string.
Feature Description with the Account Code. The account code’s COS and COR replace the COS and COR associated with the trunk being used at the destination node. The destination node processes the call using the COS and COR associated with the Caller’s Verified Account Code that was passed on the trunk.
SX-200 General Information Guide Attendant Bell Off The Attendant Bell Off feature allows the Attendant to mute the console ringer. Incoming calls are indicated by a flashing Answer Key LED and LDN softkeys displayed on the console. When the console ringer is disabled, “BELL OFF” appears on the second line of the console LCD display.
Feature Description Attendant Conference The Attendant Conference feature allows the Attendant to enter into a conference with the source and destination parties of a call. The Attendant may also initiate a three-party conference call. When the Attendant is in a conference, a periodic warning beep is given to all internal parties if the Attendant Conference Beeps system option is enabled.
SX-200 General Information Guide Attendant Console LDN Keys Each console has nine programmable listed directory number (LDN) positions. Each LDN position can be programmed as the answer point for a particular type of call. Each LDN key can be given a descriptive label, allowing the attendant to answer the call with an appropriate response.
Feature Description • F1 (RECALL): Recalls of calls handled by the console, or for multiple console operation, by any console in the system • F2 (INTERNAL): Calls directed to the console’s internal directory number. Attendant Destination (DEST) Key This feature allows the attendant to press a softkey (DEST) to speak to the destination party of a call, to SWAP between the destination and source parties or to SPLIT a conference call.
SX-200 General Information Guide Attendant Function Access By pressing the console FUNCTION key and the ATT FUNCTION softkey, the Attendant can access Attendant features including • Abbreviated Dialing • Alarm (read alarms) • Application (To access CDE or maintenance) • Bell On/Off (if enabled) •...
Feature Description If the Attendant is visually impaired and unable to see the HOLD key LED, the Attendant Hold Position Security feature can be enabled. This allows for an error beep to sound if the Attendant attempts to put a call on hold by pressing a HOLD key that already has a party on hold. Attendant Implicit New Call When the Attendant presses a key on the console dial pad, by default a new call is initiated.
SX-200 General Information Guide When the user returns and calls the Attendant, the “MSW” indicator appears on the console display to indicate that there is a message waiting for that extension. As an option, the system can be programmed to print a message on a system printer indicating each instance of a new message waiting.
Feature Description Attendant Serial Call The Attendant Serial Call feature allows an incoming trunk call to be set as a serial call before being transferred by the Attendant. After the call is finished, the Serial Call recalls the Attendant. This allows a caller to speak to several individuals in the system without the need for transfers by the called extensions.
SX-200 General Information Guide Attendant Trunk Busy-Out The Attendant may busy-out a trunk to prevent access to the trunk, and may remove the busy condition as required. If the Trunk Busy-out Enable option is not selected, the Attendant may still access individual trunks, but is unable to force them into a busy condition. Attendant Trunk Group Status Display This feature allows the Attendant to display the status of trunk groups in the system.
Feature Description Auto-Attendant groups also have several options programmable through customer data entry (CDE) including • Name • Message Length • Default Destination • Prefix Digits • Dialing Enabled • Wait For Resources Time • FAX destination (used with System Option 99, FAX Tone Detection). Automated Attendant - Default Destination When a recording ends, callers who have not dialed at least one digit during the recording are routed to the default destination...
SX-200 General Information Guide • Not valid for caller type • Feature restricted. Using the tenant of the first member of the auto attendant group ensures that the routing is based on the group called, ensuring that illegal number routing can be set up for each group. Automated Attendant - Prefix Digits Each automated attendant group can be programmed in CDE with a string of prefix digits.
Feature Description performance needed to ensure satisfaction in the most demanding telemarketing environments. For maximum efficiency, all ACD personnel use SUPERSET display telephones programmed with special displays and softkeys.The SUPERSET display telephones are SUPERSET420, SUPERSET 430, SUPERSET 4015, SUPERSET4025, and SUPERSET 4150 telephones. The displays provide call status and progress messages;...
Agent Group Daily Activity Report with hourly totals handled by each agent group • Path Activity Report with detailed statistics for all ACD calls. Weekly and Monthly Summary Reports (if the Mitel Networks 6100 Contact Center Solutions application is used) include •...
Feature Description ACD - Recorded Announcements Recorded announcements are used to tell callers about the progress of their call while waiting in the queue for the first available agent. ACD - Sets SUPERSET 4DN, SUPERSET 410, SUPERSET420, SUPERSET430, SUPERSET 4015, SUPERSET4025 and SUPERSET4150 telephones sets provide interactive displays ind information to agent groups and individual agents.
SX-200 General Information Guide up to a maximum of 10 digits in length. By default, ANI and DNIS numbers are not recorded in SMDR reports. Automatic Number Identification (ANI) on Outgoing Trunks This feature is a mechanism that allows the system to identify a calling party on an outgoing trunk.
Feature Description • Return Dial Tone - allows the system to simulate CO dial tone for customers who consider that its absence would confuse the users of their system. The ARS feature is universal and is compatible with any numbering plan which may be employed by any public network.
SX-200 General Information Guide Appearances to ring. If the line is a key line, the indicator indicates whether or not the line is occupied. Calculator SUPERSET 4150, SUPERSET 430, and SUPERSET 4DN telephones provide a basic, four-function calculator using the telephone keypad, display, and softkeys. The calculator has 2 modes of operation - General and Programmer.
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Feature Description • Call Forwarding - Forced Call Forward This feature allows a SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone user to force a dialled call to forward immediately rather than waiting for the ringing timeout. One application of this feature is to leave a quick voice mail message for someone who you know is not at their desk.
SX-200 General Information Guide Call Logging Call Logging provides the telephone user with a log showing a list of all the calls to their telephone set. The log includes all calls answered and not answered, as well as, calls forwarded to another destination.
Feature Description and then returns to idle, the callback is handled in the same way as Callback Busy. Up to 100 Callback requests may be active within the system at any time; however, a maximum of only 25 ARS Callbacks is permitted in these requests. Campon The Campon feature allows a device to indicate to a busy party that communication is desired, and to be connected when the party is free.
Loop Start (LS) CLASS trunks. The calling directory number or name is presented to SUPERSET display telephones, to SUPERSET 7000 and SUPERCONSOLE 1000 consoles, to SMDR printers, and to the MITEL Application Interface (MAI) platform package. Class of Restriction (COR) Fifty Class of Restriction (COR) groups are available in the system to give 50 different levels of outgoing call capabilities.
Feature Description Class of Service (COS) Each extension, trunk, SUPERSET telephone, dataset, ACD position, or console is assigned a Class Of Service (COS) which defines the features available for that device. All devices with the same COS have access to the same features. Fifty Classes Of Service are available in the system to provide 50 different levels of feature accessibility.
SX-200 General Information Guide digit is not dialed within a preselected time. A conflict exists between two extension numbers if the first number is contained in the second number, starting with the first digit. For example, 1234 conflicts with 12345, but 1234 does not conflict with 123 (123 conflicts with 1234). Users could experience slower performance with conflicts.
Feature Description Data: Account Codes Verified and unverified Account Codes can be applied to internal, external or long distance data calls. The Account Code appears in the Data SMDR and trunk SMDR records. Internal data calls generate a Data SMDR record only; external data calls generate both a Data SMDR and a Trunk SMDR record.
The system supports several different data devices; and provides several data support devices for use with data devices. Mitel Networks data devices are proprietary limited-distance modems that provide data facilities for terminals, digital SUPERSET telephones, and other types of data devices. These data sets serve as the interface between the DNIC circuit in the PBX, and the data devices connected to the system, transmitting data and control signals over a single twisted pair of wires.
Feature Description DATASET 2103 Standalone supports asynchronous data communications from 110 bps to 19.2 kbps, and synchronous data communications at rates from 1200 bps to 19.2 kbps. In asynchronous mode this data set has the same operating characteristics as the DATASET 1100 series.
SX-200 General Information Guide Data: DTRX Help The Data Transceiver (DTRX) provides on-line help. Data: DTRX Hotline A dataset can be programmed to connect automatically to a predetermined destination when a user originates a DTRX data call. Data: DTRX Messages The Data Transceiver (DTRX) provides a number of messages to inform the user of call progress and error conditions.
Feature Description Dictation Trunks This feature indefinitely extends the dialing stage on a trunk to allow tone-to-pulse or pulse-to-tone conversion of all digits dialed during a trunk call. Without the feature, only DTMF signaling is possible from extensions with DTMF telephones connected. DID/Dial-in/Tie Intercepts This feature allows a customer to specify that all DID and Dial-in Tie Trunk calls directed to a busy extension (or one which does not answer within a selected time period) are redirected to...
SX-200 General Information Guide • Talking to another party that can be put on soft hold - pressing the DSS key will put the other party on consultation hold, and connect the DSS key user to the appearance device • Listening to Dial Tone - pressing the DSS key will connect the 2 parties •...
Feature Description Direct Trunk Select calls bypass the system’s Automatic Route Selection feature and are therefore unaffected by COR (toll control). The user can enter an account code while in an established call. Disconnect Alarm This feature serves as a security feature by turning on an alarm when a SUPERSET telephone is unplugged.
SX-200 General Information Guide Emergency Calls (911) - Detection and Reporting to Attendant Consoles This feature alerts the attendant if an extension user places a 911 call and the feature identifies the extension that placed the 911 call. With this information, the attendant is in a position to provide assistance or to direct emergency services (for example, police or ambulance personnel) to the extension where the call originated.
Feature Description "Outgoing Call Restriction" disabled "Vacant /Reserved Room Default Call Restriction" not set to INTERNAL "Occupied Room Default Call Restriction" not set to INTERNAL. Emergency Calls (911) - Detection and Reporting to Display Sets This feature presents an audible alarm and a visual signal to the display set when an extension user places a 911 call or causes the handset to go offhook: •...
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SX-200 General Information Guide The feature keys available on SUPERSET 4015, SUPERSET 410, and SUPERSET 3DN telephones include • Speedcall • *Forward Always (not available on the SUPERSET 3DN telephone) • *Forward Busy (not available on the SUPERSET 3DN telephone) •...
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Feature Description an indication on the adjacent LCD or LED indicator indicates when the feature becomes available to the user. The LCD indicator for Direct Page is not used. Fewer Feature Keys are available on the SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 420, SUPERSET 430, and SUPERSET 4DN telephones because most features are provided via softkeys.
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SX-200 General Information Guide • Headset Mode • Handset Mute (not available on SUPERSET 420 telephones) • Group Listen (available on only SUPERSET 4000 series sets) • Record a Call (not available on the SUPERSET 420 or SUPERSET 4090 telephones) •...
Feature Description keys listed above and marked with two asterisks (**), the adjacent LCD or LED indicators are inoperative. Flash - Calibrated Users of industry-standard telephones access many system features using a hookswitch flash. Calibrated Flash allows the system to consistently create the proper flash time thus preventing confusion between flash and hang up attempts.
SX-200 General Information Guide Flash Timing The Flash Timer is a system wide programmable item. Its value applies to all industry-standard telephones in the system. The minimum flash timer is 200 ms. The flash timer can be programmed from 200 to 1500 ms. Forward Campon Calls that camp on to a multi-line SUPERSET telephone can be selectively forwarded to the telephone’s call forwarding destination.
Feature Description Handsfree Operation This feature enables users of SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 3DN, and SUPERSET 4DN telephones to have a telephone conversation without lifting the handset. Headset Mode Feature Key You can equip SUPERSET telephones with headsets.
SX-200 General Information Guide Headset with In-Line Switch Operation SUPERSET 4000 telephones can be equipped with headsets that have an in-line switch. You can use this in-line switch to • Answer an incoming call • Terminate a call • Mute the headset microphone. You can combine headset operation with the auto-answer feature for complete handsfree operation.
Feature Description The Hotel/Motel feature package is designed specifically for use in the hotel environment. The features facilitate guest-related activities such as checking guests in and out, providing automatic wake up calls and taking messages. The Hotel/Motel feature package can be used to configure the telephone activities that guests are allowed (such as blocking calls between rooms) and to record what use is made of room telephones.
SX-200 General Information Guide Hotel/Motel - Attendant Message Waiting Setup and Cancel A message waiting indication can be left for a guest room. The setting and clearing of a message waiting for a room can be recorded on a system printer. A single line printout is generated, giving the room number, date, time and status change.
Feature Description Hotel/Motel - Audit Screen The Audit Screen in entered from the House Statistics screen by pressing the Audit softkey. This screen is used to generate various kinds of audits (hard copy reports). Each kind of audit appears as a corresponding softkey. Hotel/Motel - Wakeups This feature provides automatic and personal wakeup calls to the guest room.
SX-200 General Information Guide The Attendant can assign any of the levels to a particular room. In addition, the system automatically sets the call restriction for a room to a programmable value when an occupancy change to either vacant or occupied occurs. On the Front Desk terminal screen, this is called Call Privilege.
Feature Description Hotel/Motel - Guest Room Message Retrieval A message waiting indication set by the Attendant can be • A flashing lamp on the telephone. • A distinctive ringing pattern every 20 minutes. The telephone rings with this distinctive ringing pattern if the extension has been busy, or has Do Not Disturb set, or until message waiting is canceled.
SX-200 General Information Guide Six softkeys gives access to other modes of operation: • Audits • Guest Search • Quit • Refresh (used to recalculate totals) • Room Search • Room Update. Hotel/Motel - Internal Number Block Provides room number confidentiality in Hotels. The hotel operator has the choice of displaying the room number on the telephone display for Guest to Guest calls.
Feature Description “Room being accessed by another user. Try again later.” appears on the screen. Guest names can be entered, changed or deleted from the Front Desk Terminal or a SUPERSET display telephone. The entry that is done last is the one stored. Up to11 consoles can be configured on one system.
SX-200 General Information Guide Automatic Wakeup: This feature allows the Attendant to enable or disable an automatic wakeup on a room phone from a PMS terminal. Check in/out: When a guest checks in (PMS Check In), the room telephone is enabled to allow outgoing trunk calls.
Feature Description or Room Number requires that a room code (a COS name) be entered to specify the type of room, such as single room, that should be searched. Nine types of room searches are available: • Dirty • Guaranteed •...
SX-200 General Information Guide Front Desk Terminal: Room status for a particular room is displayed on the Guest Room update screen. Occupancy, condition, call privilege, and maid in room are displayed as separate fields. Room status for a number of rooms can be displayed by doing a room search on the basis of •...
Feature Description Hotel/Motel - Suite Services Suite Services associates multiple telephones with one another in a hotel suite for basic call handling, call privileges, SMDR, room check-in and check-out, Caller ID, messaging, and call forwarding. Hunt Groups Hunt Groups, or master number hunting, allows a collection of devices to share a common access code.
SX-200 General Information Guide Internal Number Block Blocks the number of the station/set on the display of SUPERSET 4000 telephone sets, SUPERSET 400 telephone sets, and ONS/CLASS stations telephones on the same system. Inward Restriction (DID) An extension can be barred from receiving calls directly from DID trunks. Language Change This feature allows SUPERSET display telephones to display text and softkey prompts in a different language.
Feature Description Line Privacy This feature ensures that, if desired, conversations on Key, Direct Trunk Select, CO Line, and Private Trunk Lines are private. When such a line is in use at one set, other appearances of the line cannot join the conversation. Line Selection SUPERSET telephones are equipped to have many line appearances programmed on them.
SX-200 General Information Guide Multicall Line: A Multicall Line is an appearance of one extension number on two or more telephones. This extension number can be for another SUPERSET telephone or an industry-standard telephone.When one appearance of a Multicall Line is in use, the other appearances are still available to make or answer calls.
Feature Description Direction: Direction can restrict calling for an appearance of a line to Both-Way, Incoming-Only, or Outgoing-Only. The outgoing direction for a line on a set is only available if the line is programmed for No Ring. If programmed for Delayed Ring or Immediate Ring the line must be either Both Way or Incoming Only.
SX-200 General Information Guide Messaging - Call Me Back A set user calling a busy or unanswered set can leave a message for the party to return the call. The message waiting indication can be • A flashing lamp on the set at 0.5 seconds on, 3.5 seconds off (if equipped) •...
You install these software options on the Network Gateway to permit the ISDN service provider service to interface with the SX-200 system. The cabinet that holds the MITEL Network Gateway hardware is similar in construction to a Personal Computer (PC) tower cabinet. The Network Gateway consists of an IBM-compatible motherboard with one Application Fiber Controller (AFC) card and up to four Primary Rate Interface (PRI) cards.
SX-200 General Information Guide The ISDN Network Gateway interfaces the following SX-200 peripheral devices with the ISDN network: • Attendant consoles • SUPERSET telephone sets • Industry-standard telephone sets. Moving Stations and SUPERSET Telephones This feature allows extensions to be moved easily from one circuit to another. Previous programming for the extension, such as name, COR, and COS, is preserved and moved with it.
Feature Description Names The system programmer can assign names to Extensions, Classes of Service, Tenants, Trunks, Trunk Groups, ACD Paths, ACD Positions, ACD Agent Groups, and Hunt Groups. A user of a SUPERSET display telephone can program their name from their telephone. Never a Consultee The Never a Consultee feature protects an extension from being dialed or retrieved by extensions that have a Consultation Hold in progress.
SX-200 General Information Guide Night Services The system has three different service modes: DAY, NIGHT1, or NIGHT2. When the system or tenant group is in Night-Service mode, incoming trunk calls and calls to the Attendant can be rerouted to specified extensions or activate common alerting devices (Night Bells). Night Services Flexibility This option allows the Attendant to change the Night Service assignment of non-dial-in trunks.
Feature Description Originate Only Extension This feature allows an extension or dataset to originate calls. The extension can only receive calls that are forwarded from another extension. The system treats calls dialed to Originate Only Extensions as illegal numbers. Overlap Outpulsing Overlap Outpulsing occurs when the system begins dialing on a trunk before the user has dialed all digits in the destination’s telephone number.
SX-200 General Information Guide the access code dialed. If an extension tries to access busy paging equipment, Busy Tone is returned. See Attendant Paging Access. Also see Paging - PA and Telephones. Paging -Telephones There are three different types of paging that page telephones (see Paging - PA for PA Paging - based on a Pager and paging zones, and see Paging - PA and Telephones for the combination of overhead paging and telephone paging) •...
Feature Description Parallel Connection of Industry-Standard Telephones A maximum of three industry-standard telephones equipped with bells can be connected (hard-wired) together on one ONS line. Personal Speed Call The Personal Speed Call feature allows the user to program and access up to five personal speed call numbers.
• Mitel Networks Programmable Key Module 48 (PKM 48) for SUPERSET 4025, SUPER- SET 4125,and SUPERSET 4150 telephones that are equipped with an interface module (SIM 1 or SIM 2), and for consoles with a DSS/BLF Interface unit •...
The flash rates for the Line Status Displays on the PKM 48 are identical to those on the SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones. Mitel Networks Programmable Key Module 12 (PKM 12) provides SUPERSET 4025, SUPERSET 4125, SUPERSET 4150 telephones with 12 additional personal keys. The SUPERSET telephone requires a SIM 1 or SIM 2 in its base to interface to the PKM 12.
This feature is a purchasable option. Remote LAN Access Remote LAN Access provides LAN access to the wide area network (WAN) for both incoming and outgoing calls through LAN servers (for example, routers, bridges) using Mitel’s PRI Gateway interface. Reminder This feature allows an extension user to program the telephone to ring at a particular time.
See Line Types and Appearances for information on multicall appearances. Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications) Users of the Speak@Ease softkey can place a call by a spoken command. The Mitel Networks Speech-Enabled Applications is the name of the software that enables the Speak@Ease button functionality.
SX-200 General Information Guide providers. The ability to insert a pause is available to SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET410, SUPERSET420, SUPERSET 430, SUPERSET 3DN and SUPERSET 4DN telephones. Users of Speed Call key can also use a Speed Call key while they are on a call. This is useful if you need to enter a frequently used account code after you are connected to the number you called.
Feature Description The Enhanced Subattendant position can perform functions for extension users; set up and cancel Call Forwarding, set up and cancel Advisory Messages, and toggle Do Not Disturb on and off. The Enhance Subattendant features include • System Abbreviated Dial Programming •...
SX-200 General Information Guide Subattendant - Calls Waiting Indication The Calls Waiting indicator appears in all call processing states and is displayed in the Subattendant C/W (Calls Waiting) area of the display. The Calls Waiting indicator appears in the top right corner of the display, directly below the area where the Forwarding flag appears. The Call Waiting flag takes precedence over the Message Waiting and Mic On flags when clashes occur.
Feature Description The LDN keys and the Recall key act as call queueing indicators. Unlike line keys, they cannot be selected to dial on and conversations cannot be held on them. When a Subattendant LDN call is answered, the call is automatically connected to the prime line of the Subattendant telephone.
SX-200 General Information Guide Subattendant - Station DND Setup The Subattendant may set up or cancel Do Not Disturb (DND) for an extension by selecting the Do Not Disturb softkey. Selection of the Do Not Disturb softkey turns the feature on. Selecting the softkey when the Do Not Disturb feature is activated, turns the feature off.
Feature Description Swap (Trade Calls) This feature permits a SUPERSET telephone user to switch the conversation between two calls. Call Swap places one call on hold while conversation continues with the other call. This feature is similar to the Broker’s Call feature available on industry-standard telephones. Swap Campon This feature allows the user of a SUPERSET telephone to put the current call on hold and speak with a camped on party.
SX-200 General Information Guide Tenanting Using the tenanting feature, up to 25 small businesses, or departments of a larger business, can share the services of an SX-200 EL/ML system. Each tenant can be provided with customized features and services. Toll Control The Toll Control feature forms part of the Automatic Route Selection (ARS) feature.
Feature Description Transfer This feature allows a telephone user, on an established call, to put the call on consultation hold, dial a third party, and transfer the second party to the third party. The transfer can be done before the third party answers, after the third party answers, or if the third party is busy. Transfer Dial Tone The transfer dial tone feature supplies a tone to indicate that an extension has a call on consultation hold.
SX-200 General Information Guide system on DID type trunks are assumed to be outside calls. Callers therefore receive different call progress tones. Call handling differs from Tie and DISA trunk type calls, which are assumed to be internal calls. Trunk Operation - Direct Inward System Access (DISA) The DISA feature allows an external caller to access the system by dialing the directory number of a special DISA trunk and then dialing a security code.
Feature Description Trunk Support - Direct Inward Dial (DID) The DID trunk types supported are Wink Start, Delay Dial and Immediate Dial. DID Trunks support Tie, CO, DID, and DISA operation. Trunk Support - E&M E&M trunks are supported with the E&M Trunk module on the Universal Card in digital peripheral bays.
PBXs in a SX-200 system with LIGHTWARE 17or greater software. Voice Mail on COV Ports: Voice Mail devices may use the Mitel Networks COV interface. Voice Mail on DNIC Ports: Voice Mail devices may use the Mitel Networks DNIC interface.
Feature Levels The MOSS option, Feature Level, provides controlled access to selected features in new software releases. Customers purchasing new systems and software upgrades will receive this option. Software received for bug fixes will NOT receive this option. The Feature Level allows our customers to access selected features in new software releases.
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SX-200 General Information Guide Revision A 50003510...
Mitel Networks options password that only works with the specific System ID number. The purchasable options are then set to match those on the MITEL Options Selection Sheet (MOSS). The options password then activates the purchased options. All purchasable system options have a part number.
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SX-200 General Information Guide Purchasable System Options (continued) Option Number On System Options CDE Form 4 Automated Attendant Lodging (Hotel/ Motel ) Property Management System Remote Software Download Maximum BNIC Cards Maximum BONS Cards SS 4000 Series Sets Centralized Attendant / Voicemail Page 2 of 2 MyAdministrator Access: Allows you to use the SX-200 MyAdministrator application.
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Support Softkey Access to Voicemail: Enables voicemail softkeys on SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 420, and SUPERSET 430 telephones. Voicemail softkeys are supported by MITEL Express Messenger and by the DNIC-based NuPoint Messenger system. Support 3DN and 4DN Set types: Enables the programming for SUPERSET 3DN and SUPERSET 4DN telephones.
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SX-200 General Information Guide MITEL Application Interface: Enables the MITEL Application Interface Package (MAI). Automated Attendant: Enables the Automated Attendant Feature Package which supports FAX Tone Detection. Lodging (Hotel / Motel): Enables the Hotel / Motel feature package. Lodging and Property Management System are mutually exclusive.
Maintenance Introduction Reliability is a key factor in the choice of any communications system. The SX-200 system is rugged, designed to operate under a wide range of conditions. No expensive equipment room or air conditioning is required. If problems should arise, built in diagnostics and service aids assist the maintainer in quickly isolating and repairing the fault.
SX-200 General Information Guide Maintenance Functions The objectives of the maintenance functions are to isolate a fault to a replaceable card or module. Maintenance functions can be performed from either the attendant console or an RS-232 terminal. A connector for a remote maintenance terminal is provided on the rear panel of the cabinet.
Maintenance Alarm Status Display The maintainer can display current system alarm levels for the entire system or for separate categories. The categories are • Lines • Trunks • DTMF receivers • PCM channels. Configuration Report The configuration report allows the maintainer to display the system configuration showing the location of major devices down to the level of the modules installed on cards in the peripheral bays.
System software to be loaded onto the maintenance PC can be obtained by subscribing to the Mitel Networks subscription service. At the system, System Option 109 - Remote Software Download must have been purchased and enabled. The PCMCIA Memory Card on the Main Control Card must be the four megabyte variant for this option.
Maintenance Remove from Service, Return to Service The maintainer can remove a line, trunk,or receiver circuit from service for maintenance. Removing a circuit from service makes it inaccessible to call processing; it remains so until the maintainer returns it to service. Show, Set Date The maintainer can show and set the system date from the maintenance terminal.
SX-200 General Information Guide • Test any peripheral circuit in the digital bays • Test any printer on the system, other than the system printer using the physical location number of the printer port • Test any printer on the system (except the system printer) using the extension number of the printer port •...
Maintenance Types of Diagnostics There are three types of diagnostic routines: • Power-up • Background • Directed. Power-up diagnostic routines consist of the complete set of diagnostics for the system. When enabled, they are executed upon system power-up and may last several minutes. These diagnostics will perform a rigorous check on the response and performance of the hardware and firmware.
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SX-200 General Information Guide Revision A 50003510...
Specifications By offering a balanced set of features and system configurations, the SX-200 EL/ML system becomes an ideal communications center for installations of up to 650 telephones. This translates into a system with the power and flexibility to meet today’s needs that is easily expanded to accommodate tomorrow‘s changing requirements.
SX-200 General Information Guide Storage Conditions (continued) Specification Range SX-200 IP Node Temperature 0º C to 40º C (32º F to 104º F) Humidity 15 to 95% Relative Humidity, non-condensing Vibration 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis Mechanical One 15.3 cm (6 in.) drop, each edge and corner adjacent to the rest face –...
Specifications Feature Capacities The SX-200 EL and SX-200 ML systems offer a wide range of features through software packages. These are outlined in the Features Description section of this guide. A full description appears in the E-docs under Program Features. Maximum capacities that apply to system features are listed in the following table.
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SX-200 General Information Guide Feature Capacities (continued) SX-200 EL/ML Feature Limitations Maximum number of incoming calls that can be separately identified at the attendant console Maximum number of LDNs that can be identified at the attendant console Maximum number of LDNs Maximum Number of Night Bells Maximum number of calls waiting that can be displayed at console Maximum number of calls that can be waiting at console...
Specifications Feature Capacities (continued) SX-200 EL/ML Feature Limitations Maximum Number of Sub-attendants Maximum Number of LDN Appearances Maximum Number of Line Appearances Maximum Number of Physical Ports SX-200 EL SX-200 ML Page 3 of 3 System Parameters The sale and installation of any communications equipment is subject to various local and national regulations covering a number of parameters including electrical characteristics, tone plans, and loss and level plans.
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Statistically, however, there should be limited performance impact. (c) To withstand peaks in traffic, Mitel Networks rates its switches according to line size using the very heavy traffic patterns stipulated in ATT0048. Mitel Networks also tests the systems to ensure that they can withstand twice the traffic specified for the line-size of the switch.
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Specifications To aid in configuring your system, the following chart can help you in determining the number of trunks required. For this chart to be effective certain assumptions have been made. If your system does not fit with these assumptions, then consult your dealer or sales representative. Assumptions: (a) Traffic patterns are approximately •...
SX-200 General Information Guide Grade of Service The SX-200 EL/ML Grade Of Service (GOS) in terms of blocking is outlined below. SX-200 EL/ML Grade Of Service (GOS) Link/Resource Blocking Blocking Probability Link Blocking Peripheral to Network < 0.1% Network to Network 0.0% Resource Blocking Software...
Specifications Typical configured system quantities as per ATT 48002 are: Light - 10 % Medium - 50 % Heavy - 90 % Lines Trunks Lines Trunks Lines Trunks Receiver Provisioning This section provides receiver requirements for DTMF and CLASS receivers. DTMF receivers are a shared system resource with provisioning done on a system level.
SX-200 General Information Guide Calculating Receiver Requirements (continued) Step Calculation Result Determine the expected traffic level for your system and select the appropriate Divisor = ______ divisor: • very heavy traffic (ACD / internal auto attendant)15 • heavy traffic 20 •...
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Specifications Assumptions made for this example of receiver requirements CLASS hold time = 4.51 seconds average for incoming traffic For ACD applications the 100% of total traffic is assumed for the incoming traffic For heavy traffic conditions p.999 is recommended. CLASS Receiver Requirements for Heavy Traffic Incoming Required CLASS...
SX-200 General Information Guide The table below describes receiver combinations that are available in a SPINE Bay. SX-200 SPINE Maximum Receiver Combinations Available CLASS Receivers DTMF Receivers Physical Characteristics Physical Characteristics SX-200 EL/ML Universal Cabinet Cabinet Height 28 cm 11 inches Cabinet Width 43 cm 17 inches...
(UPS). All reserve power in the peripheral cabinet can have its own standard reserve power in the base of the SX-200 system or can also be supported by an additional UPS. The UPS assembly is not manufactured by Mitel Networks. Shelf-Mounted AC Power Supply...
SX-200 General Information Guide SX-200 IP Node Output Power Output Voltage Max Current +3.3 +/- 1.5% 30.0A +5.0V +/- 1% 8.0A (Total power of 3.3V and 5.0V not to exceed 100W) +12.0V +/- 7% 3.0A (Hard Disk Drive) Cabling The SX-200 EL and SX-200 ML systems use standard male Amphenol 25-pair connectors for cabling between the system and the main distribution frame (MDF).
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Specifications Loop Lengths Loop lengths for various cards are given below: Wire Gauge Card Type Loop Length (AWG) DNIC Line Card or DNIC Module 1006 m (3300 ft) (Connected to Digital Telephone) 1006 m (3300 ft) 1006 m (3300 ft) (Connected to DNIC Console) 1006 m (3300 ft) ONS Card...
SX-200 General Information Guide Regulatory Compliance The SX-200 EL/ML system meets the following regulatory requirements: EMC - United States:FCC part 15 subpart B - Class "A" EMC - Canada:IC ICES-003 - Class "A" Safety - United StatesANSI/UL1459 Safety - CanadaCAN/CSA-C22 No. 225 Network - United StatesFCC part 68 Network - CanadaIC CS-03 The FCC Registration Number for the PABX equipment is: BN259C-16891-MF-E, and the...
Glossary of Terms See Average Busy Hour, page 231. ABSBH See Average Busy Season Busy Hour, page 231. See Analog/Digital, page 229. See Associated Data Line, page 230. ASCII American Standard Code for Information Interchange. It was developed by the American Standards Association for both synchronous and asynchronous data transmission between DTEs.
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SX-200 General Information Guide is called an A/D converter. The device that converts digital signals into their analog form (if required), is called a D/A Converter. Analog Transmission The transmission of a continuously varying signal. For example, in the transmission of speech the magnitude of the signal at any instant in the transmission path is proportional to the magnitude of the original input.
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Glossary of Terms Autobaud Detection Some data communication equipment can determine, on receipt of one or more characters, the baud rate of the transmitting source. It then sets its own receive circuits to accommodate this baud rate. In the SX-200 EL/ML system this feature is applicable to datasets and to the maintenance/CDE port which automatically adjusts its baud rate to match that of the terminal during the initial setting up procedure.
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SX-200 General Information Guide A unit used in traffic analysis to denote the traffic occupancy of a switched circuit in a PBX exchange. One CCS represents 100 call-seconds. See Customer Data Entry (CDE), page 234. The CIM (Copper Interface Module) provides a copper communications link between the control cabinet and a peripheral cabinet or a PRI card bay.
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Glossary of Terms Class of Service (COS) A class of service has a number of different feature options assigned to it. A class of service can be allotted to one or many stations, and enables these stations to have, or be denied, features which are available within the SX-200 EL/ML system.
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SX-200 General Information Guide Critical Alarm For each alarm category, the thresholds represent the alarm level trip points; that is, the precise divisions between the alarm levels. The thresholds are simple percentages, indicating availability: the number of working devices is compared to the number of programmed devices. The Critical Alarm threshold is not a percentage, but is a precise numerical value.
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Glossary of Terms DTMF Dual tone multifrequency signaling. Data terminal ready RS-232 pin. DTRX Data transceiver. An abbreviation of the term digital crosspoint, the fundamental switching element of the SX-200 EL/ML circuit switch. The circuit switch is composed of a large number of digital crosspoint switch elements in the form of DX chips.
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SX-200 General Information Guide DTRX Messages DTRX message code used to standardize messages between Mitel Networks PBXs as well as different language text. Intelligent devices can interpret these codes. E and M A type of tie trunk. Also the signaling method used for this and for other types of trunks. The term is derived from the use of the E and M leads forming part of the trunk equipment, and taken respectively to denote the receive and transmit leads.
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Glossary of Terms Hunt Group A hunt group is a group of stations to which incoming calls are directed by dialing a master number. Two types of hunting are provided by the system, circular and terminal: • Circular hunting starts at the extension after the last extension in the hunt group to which a call was completed (the extension rung), and hunts overall extensions in the hunt group in the sequence programmed.
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SX-200 General Information Guide Loop Tie Trunk A tie trunk between PBXs which is seized by the application of a loop condition on the trunk. Subsequent supervisory conditions can be determined by the presence/absence of the loop or by battery-reversal conditions. Main Control Card.
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Glossary of Terms See On-Premises Stations, page 239. See Off-Premises Stations. Off-Premises Stations Stations which are located at a considerable distance from the parent communication system, and require special circuit terminating arrangements at the system. On-Premises Stations Stations which are installed on the same premises as the PBX, or which can operate satisfactorily with the system when installed in adjacent premises without special circuit arrangements Overlap Outpulsing...
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SX-200 General Information Guide PRI card The PRI (Primary Rate Interface) card provides SX-200 systems with two links of Primary Rate Access (PRA) to the ISDN service provider.This PRI connection supports the simultaneous transmission of voice and data. Each channel is capable of transmitting voice or data calls at 64 kbps.
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The SX-200 EL or SX-200 ML system is a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most single line telephones, MITEL® proprietary sets, key telephone systems, telephone systems, and central office exchanges.
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SX-200 General Information Guide Tie Trunks Tie trunks directly interconnect two systems together. This enables a station, terminated on one of the systems, to be interconnected to any other station, terminated on the other system.With tandem trunking the calling party can be extended through more than one node of the network.
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Glossary of Terms NOTES: 50003510 Revision A...