Remarks About This Interface Kit; Troubleshooting Notes - Gestetner B003 Service Manual

4.5.5 REMARKS ABOUT THIS INTERFACE KIT

Note the following points about this unit.
• The machine does not print reports specifically for IEEE1394. Just print the
Configuration Page at installation to check that the machine recognizes the card.
• There is no spooler or print queue. If a computer tries to print over the IEEE1394
while the printer is busy, the IEEE1394 interface card inside the printer will return
a busy signal.
• After starting a job using IEEE1394, do not switch the printer off until the job has
been completed. Even though the printer may appear to be dead, it may be in
the middle of an IEEE1394 protocol exchange with the computer.
• When using IEEE1394, it is not possible to check the printer status from the
computer with a utility such as Printer Manager for Client.

4.5.6 TROUBLESHOOTING NOTES

If there are problems printing using the IEEE1394 interface, check the following.
• Is the computer using Windows 2000 with service pack 1?
• Has the interface card been replaced recently? Each card has an individual
address, similar to the MAC address in an Ethernet card. If the card was
changed, the driver cannot find the old card. The new card is another device and
a new printer appears in Windows Control panel, and this must be configured in
the same way as the printer that was replaced (the old printer icon in Windows
Control Panel should be deleted) has to be reconfigured.
• Is there a loop somewhere in the network? An IEEE1394 network must be a
chain or a branched chain. There can be no loops.
• Try to find out where in the chain the problem is occurring. Test the machine
one-to-one with the computer to determine if the printer is defective (when the
printer's interface cable is plugged in, the computer should see 'Printer Ready';
when the cable is disconnected, the computer should see 'Offline').
SM 4-11
IEEE1394 INTERFACE
B003/B004/B006/B007