E-Mail Features - Xerox 4590 System Administration Manual

E-Mail Features

Troubleshooting
Symptom
Cannot receive e-mail (mail print)
Cannot transmit e-mail (mail print
and scanner (mail transmission))
X er o x 4 5 90 / 4110 C o pi e r /P r i n te r S y s t em A d m i ni s tr at i on G u i d e
This section describes causes and recommended remedies for
errors that may occur while using the mail notice service, mail print
and scanner (mail transmission).
Is the e-mail address for the machine configured?
Is the Receive E-Mail set to Enable?
Are IP addresses for the SMTP server and POP3 server (if POP3 is
selected for the incoming mail protocol) configured correctly?
Are the POP3 user name and password entered correctly?
Is the Domain Filter imposed?
Confirm if your own domain is included in the permitted domain using
CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Check with your network administrator.
Is the e-mail address for the machine configured?
Is the Mail Notice Service set to Enable? (In the case of mail notice.)
Is the Send E-Mail set to Enable?
Is the IP address for the SMTP server configured correctly?
Are the notification items for transmission set correctly? (In the case of
mail notice.)
Confirm the settings on the property screen using CentreWare Internet
Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Check with your network administrator.
9 . Tr ou b le s h oo ti n g
Remedy
9-17