Centreware Internet Services; Troubleshooting - Xerox 4590 System Administration Manual

9. Tr ou b le s h oo ti n g

CentreWare Internet Services

Troubleshooting

Symptom
CentreWare Internet
Connecting with Services is
impossible.
The "Please wait" message is
displayed throughout.
The Refresh button is not working.
Selecting the menu on the left frame
does not update the right frame
contents.
The screen display is distorted.
The latest information is not
displayed.
The Apply New Settings button does
not reflect the new settings.
9- 1 4
When the IP address of a computer or a computer name is
changed, queries and chancel processes from the machine
will not be performed correctly. Switch the machine off and on
when there is no print data in the receiving buffer.
NOTE: Canceling print jobs or forcing the machine to print the
remaining jobs in the receiving buffer can be operated from the
control panel on the machine. For information, refer to the User
Guide, Chapter 2, the section entitled "Job Status."
This section describes the causes and recommended remedies
for errors that may occur while using CentreWare Internet
Services.
Is the machine working properly?
Check if the machine is powered on.
Is CentreWare Internet Service activated?
Print out the Printer Settings List to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists, enter
an IP address to make a connection.
Is a proxy server being used?
Depending on the proxy server, connections may not be possible.
Set the browser not to "Use proxy server" or set that particular
address not to use a proxy server.
Wait for a while as instructed.
If the status does not change, click the Refresh button.
If this does not have any effect, confirm the machine is working
properly.
Are you using a specified browser?
Refer to Network setting items for CentreWare Internet Services on
page 3-5 to confirm if your browser is supported.
Change the window size for the browser.
Click the Refresh button.
Are all entered values correct?
If a value outside of the permitted range is entered, the update will
automatically be made within the range.
Xe r o x 45 90 / 4110 Co p ie r / P r in t er S y s te m Ad m i ni s t r at i on G ui d e
Remedy