Troubleshooting; Chapter 16 Troubleshooting - ZyXEL Communications Vantage Report User Manual

C
H A P T E R
This chapter offers some suggestions to solve problems you might encounter.
I cannot start the Vantage Report sever.
Make sure the following system variables are defined.
1
PATH=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
Do the following to check these variables in different operating systems.
• In Windows 2000, click Start > Settings > Control Panel > System >
Advanced > Environment Variables.
• In Windows XP, click Start > Control Panel > System > Advanced >
Environment Variables.
• In Windows Vista/7, click Start > Control Panel > System > Advanced
system settings > Advanced > Environment Variables.
Make sure the variables are in the System Variables box.
If the problem continues, follow these steps to collect logs.
2
• Edit the file <Installed directory>\vrpt\conf\log4j.properties.
Change the following:
log4j.logger.com.zyxel.vantage.vrpt = INFO
log4j.logger.com.zyxel.vantage.web = INFO
To:
log4j.logger.com.zyxel.vantage.vrpt = DEBUG
log4j.logger.com.zyxel.vantage.web = DEBUG
• Restart the Vantage Report server.
• Get the log files from the <Installed directory>\vrpt\log folder and send
them to your local vendor.
There is no information in any report for my device.
Vantage Report User's Guide

Troubleshooting

16
583