Troubleshooting - ZyXEL Communications VANTAGE REPORT - VERSION 2.3 User Manual

PROBLEM
There is no information in any
report for my device.
There is information in some
reports, but there is no
information in others.
A
P P E N D I X

Troubleshooting

CORRECTIVE ACTION
If you just added the device, wait. See
amount of time it takes for information to appear in each report.
Look for the device's MAC address in
vrpt\log\LogRecord.log
installation directory. This file keeps track of all the log entries
received by the syslog server in Vantage Report, including log
entries for devices that are not set up in Vantage Report.
• If the MAC address is in the file, Vantage Report is receiving
information from the device. Wait. If the Attribute is
Unregistered, however, the MAC address is not set up
correctly in Vantage Report. See section 3.4.
• If the MAC address is not in the file, Vantage Report is not
receiving information from the device. Make sure you have
configured the ZyXEL devices correctly. See section 2.4.
Check the amount of available disk space on the Vantage Report
server. If it is less than the value in
Vantage Report server stops receiving log entries.
Make sure your ZyXEL devices support Vantage Report. Check
the release notes for the current firmware version.
Check the connections between the ZyXEL devices and Vantage
Report server.
If the problem continues, contact your local vendor.
Make sure your ZyXEL devices support these reports. Check the
release notes for the current firmware version.
Make sure you have configured the ZyXEL devices correctly. See
section 2.4.
Make sure there are log entries or traffic statistics for the report
dates you selected. For example, if there were no attacks
yesterday, yesterday's attack report is empty.
If the problem continues, contact your local vendor.
Vantage Report User's Guide
Table 2 on page 27 for the
in the Vantage Report
Appendix B on page 216, the
A
214