Upgrades - Altigen AltiWare OE/ACC Version 5.0A Administration Manual

Software License Activation and Registration
3. System key and associated license keys
Completion of the final step of this process generates an activation file that
will be used to populate the actual system with valid registration
information.
WARNING! Once a license key is associated with a system key, it
cannot be reassigned to another system.
Remember that some licenses for OE 5.0A are specific for that release. For
upgrades, some 4.6 licenses must be converted to 5.0A in order to work
with AltiWare.
For step-by-step instructions on the AltiServ online registration process,
refer to page 3-25.
Note:
Internet Explorer 5.0A (or higher) is required for online
registration.

Upgrades

The AltiGen upgrade process is designed to ensure that the proper
compatible seat licenses are provided with upgrade software ordered. Other
optional software, such as AltiAgent and AltiSupervisor, must also be
upgraded to be compatible with 5.0A (5.0A compatible licenses).
Upgrading from OE 4.0/4.0A to OE/ACC 5.0A
• No OE 4.0/4.0A licenses are supported.
• Requires fresh installation
• After upgrade, all extensions belonging to workgroup(s) will be set as
agents and be placed in the logout state.
• User must register new licenses while installing OE/ACC 5.0A.
Upgrading from OE 4.5/4.5A to OE/ACC 5.0A
• Registration is required for the upgrade.
• If installed prior to the upgrade, the following 4.5 licenses will be
converted:
— Contact Advantage license converts to 10 ACC Agent Seats, 10
AltiAgent Client Sessions, 1 AltiSupervisor Client Session
— AltiView Site License converts to 100 AltiView Session Licenses
AltiWare OE System Installation & Administration Manual 3-9