Tapi Integration; Installing The Tapi Proxy Server - Altigen AltiWare OE/ACC Version 5.0A Administration Manual

TAPI Integration

If your office uses Microsoft Office Outlook, ACT!, or Goldmine—
applications that let you call contacts without manually dialing the
telephone's keypad and that support the Telephony Application
Programming Interface (TAPI)—you can install AltiGen's TAPI gateway
to use this functionality through your AltiWare installation.
AltiWare implements its TAPI service provider based on TAPI 2.1,
therefore applications written to TAPI 3.0 can make full use of all the
telephony functions implemented by AltiWare.
Note:
Only outbound dialing functions are supported in the TAPI
gateway. Users can make outbound calls from their extensions, but
call control functions such as transfer, hold, and park, are not
supported.
AltiGen's TAPI implementation has two components:
• TAPI Proxy Server—installed on the AltiWare server system
• TAPI Service Provider—installed on the client systems
Install TAPI Proxy Server and TAPI Service Provider after physically
configuring your AltiWare system. The TAPI Service Provider will
automatically load the AltiWare configuration. If you change the AltiWare
configuration after installing TAPI, by physically adding, removing, or
moving extensions, you will have to uninstall and reinstall the TAPI
Service Provider to reload the AltiWare configuration.

Installing the TAPI Proxy Server

Your server must meet the following requirements:
• Microsoft Windows 2000 Server, Windows 2003 Server, or
Windows XP
• Network connection with TCP/IP enabled
To install AltiGen TAPI Proxy Server on the server
1. On your AltiWare CD-ROM, open the TAPI Gateway folder.
2. Open the Tapi_Server subfolder, and run SETUP.EXE.
AltiWare OE System Installation & Administration Manual
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