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3.
In the Microsoft Exchange Server dialog box that opens, type the
Exchange Server name in the Microsoft Exchange Server field and
the test mailbox name (e.g. AltiGen Assist) in the Mailbox field.
4.
Click Check Name. If you entered valid values, the names will be
underlined and the Check Name button will be grayed out. Click
Apply and then OK.
You will see Microsoft Exchange Server in the list in the Services
window.
5.
Optional: Select Microsoft Exchange Server in the list box, and click
Properties to see its configurations. The Microsoft Exchange Server
dialog box appears. If you need to, you can use this Properties dialog
box to change the name of Microsoft Exchange Server and Mailbox.
To Test the configuration:
1.
Restart Outlook 2000 at least once. Test the configuration by sending
an email, then check if you receive it.
2.
When the reboot is complete, log on using the AltiGen service account.
3.
Open Outlook, and from the Tools menu, select Services.
4.
Click Add and select Exchange Server. The Mailbox field should
already be populated with the Name entered above.
5.
Enter the Exchange Servers hostname and click the Check Name
button. Both the Mailbox and Exchange Server should now be
underlined.
This completes setting up AltiWarer and Exchange server systems
properly, and you are ready to enable the Exchange Integration feature.
Please remember you MUST have completed the previous steps before
moving ahead.
Enabling the Exchange Server
1.
Delete obsolete files from \altiserv\exe directory.
a. From Windows Explorer, go to the \altiserv\exe folder. If
mapi32.dll and gapi32.dll remain in this folder, delete them.
2.
In ACM Administrator (AltiWare Administrator), configure the
extensions that are to be synchronized with their corresponding
mailboxes in Exchange server.
AltiWare OE System Installation & Administration Manual
Data and Internet Integration
19-29
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Troubleshooting
