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Key AltiServ Characteristics
•
Music or Message on Hold - when the system is connected to an
external audio source, this allows callers to hear music or pre-recorded
messages while waiting on hold.
•
One Number Access - a feature that eliminates "telephone tag" by
forwarding important callers to predetermined numbers, according to
a designated schedule. Setup is available through the One Number
Access page of Extension Configuration and/or web-based AltiReach
and AltiView management. ONA passwording is optional. The user
can press any key to pick up an ONA call. ONA Call Screening allows
a user to enable a call screening option to ONA, where a caller is
prompted to record a caller name to continue ONA.
•
Operator Off-line - when this feature is enabled, all calls are directed
to the Auto Attendant. When the caller dials 0 and the operator is not
available, the call is routed to the operator mailbox.
•
Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
•
Outside Call Blocking - when this feature is enabled, access to
outside lines is temporarily disallowed.
•
Overhead Group Paging - allows the use of group voice paging to
Alti-IP phone users in a group.
•
Overhead Paging - allows the use of voice paging over an internal
public address system.
•
Overhead Paging by Trunk - allows the use of voice paging or
broadcasting through a trunk without checking call progress.
•
Operator Off-line - when this feature is enabled, all calls are directed
to the Auto Attendant. When the caller dials 0 and the operator is not
available, the call is routed to the operator mailbox.
•
Personal Call Park and Pick Up - users can park calls at one station
to be picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up. If the
user does not answer the call when it rings after the two-minute hold
time, the call will be put on hold again. If the call is still on hold after
two minutes, the system will ring the user again.
1-8 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
