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Setting up Groups
There are three sets of Agent Configuration steps to set up groups:
•
The first step is creating a group pilot number, a type of logical
extension, as described in "Setting up Extensions" on page 10-3.
•
Once the group pilot number is created, you can use the Group
configuration window to set up parameters for the group.
•
Once the group pilot number is created, you can use the Group window
of Extension Configuration to assign physical extensions as members
of the group.
Note:
A feature of group membership is that all members are set to the
"Logout" state at system startup or reboot.
Apply to Button
The group configuration window often allow you to apply changes to a
particular group or to select many groups to which to apply the changes.
Clicking the Apply to button pops up a list of all groups to which the
change can apply. All groups are selected by default. You then de-select the
ones you don't want, or de-select all and then select the ones you want.
Note that you cannot use the mouse to drag over and select multiple items;
you must use the Shift and Ctrl keys.
The Apply to button is disabled unless there is a change that can be applied
to multiple groups, and when you use it to apply changes to multiple
groups, it works on only those changed attributes that can be applied.
Establishing Group Membership
There are two different ways to attach extensions to groups.
1.
If you select a huntgroup or workgroup in the Extension
Configuration General window, then click the Group tab:
• you open the huntgroup view of the group window, which provides
for adding extensions to the selected group and setting group queue
handling options and group login status
or
• you open the workgroup view of the group window, which provides
for adding extensions to the selected group, setting group queue
handling options and group login status, and queue overflow
handling.
10-22 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
