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Altiware HPBX 5.0A
Altigen Altiware HPBX 5.0A Manuals
Manuals and User Guides for Altigen Altiware HPBX 5.0A. We have
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Altigen Altiware HPBX 5.0A manuals available for free PDF download: Administration Manual
Altigen Altiware HPBX 5.0A Administration Manual (490 pages)
Brand:
Altigen
| Category:
Software
| Size: 6.33 MB
Table of Contents
Table of Contents
3
Limitation of Liability
13
Service Requirements
14
Important Safety Instructions
16
Preface: about this Manual
33
Altigen IP Phone Configuration
34
Line Park Configuration
34
Paging Group Configuration
34
Chapter 1 Overview
37
Key Altiserv Characteristics
38
PBX Features
40
Automatic Call Distribution Features
46
Automated Attendant Features
50
Altigen Voice Mail Features
51
Internet Integration Features
53
System Administration Features
55
T1/PRI/E1 Features
57
Voice over IP Features
57
Voice over IP Session Support Altiserv Features
60
Altiware Applications
61
Optional Add-On Software
62
Optional Add-On Products
63
Chapter 2 System Requirements
65
Hardware Requirements
65
System Key Requirement
65
Selecting the Altiserv Platform
65
Minimum System Requirements
65
Proper Grounding and Loop Current
67
Uninterruptible Power Supply (UPS)
67
Operating Environment
67
Functional Specifications
68
Altigen Board Installation
72
Altigen Board Options
72
System Limitations
74
Power Requirements
75
Installing a Cooling Fan
76
Proper Board Handling Procedures
76
Electrostatic Discharge (ESD) Warning
77
Altiware OE Installation & Administration Manual
77
Operating Environment
77
Packaging for Shipment and Storage
79
Altiware Conference Resource Limits
80
Chapter 3 Software Installation
81
Altiware as a Windows Service
82
Preparing to Install Altiware OE
82
Firewall Considerations
83
TCP Port Definitions
84
Software License Activation and Registration
85
Licensing
85
Unsupported Licenses
86
Registration
87
Dealer Installation ID
87
Registration Methods
88
Upgrades
89
Lost Licenses
90
Before New Installation
91
To Begin New Installation
91
Before Upgrade
97
Backup Database
97
Station Speed Dialing Change
97
Shutting down the Altigen Switching Service
98
To Begin Upgrade
99
Online License Registration Procedures
105
Manual Online License Registration Procedure
114
Offline Registration Procedures
122
Windows Emergency Repair Disk
122
Installing Altiadmin on Remote Systems
122
Shutting down Altiserv When Changing or Adding Hardware
123
Transferring the Altiserv to Another Server Chassis
124
Altiware Uninstall
125
Downgrade Procedure
125
Software Installation Troubleshooting
127
Chapter 4
129
Getting Around Altiadmin
129
Altiware OE System Administration & Installation Manual
129
Altiadmin: the Altiware OE Administrator
129
Logging in for the First Time
129
The Altiware Administrator Main Window
130
The Main Menu
131
Quick Access Toolbar
131
The View Windows
133
Boards View Window
133
Extension View Window
134
Trunk View Window
135
Workgroup View Window
136
Call Log View Window
137
IP Trunk Current Traffic Statistics Window
137
Status Bar
138
Logging in
139
Changing the Password
139
Stopping the Altigen Switching Service
139
Chapter 5 System Configuration
141
Setting General Parameters
142
Setting a System Number Plan
144
Assigning Trunk, Feature, IP Trunk, & Route Access
149
Setting Business Hours
151
Routing Calls on Holidays
153
Configuring System Speed Dialing
154
Defining System Call Restrictions
156
Blocking Calls to Area Codes from All Extensions
157
Setting Local/Toll Free Area Codes
157
Setting Toll Call Prefixes
158
Setting Emergency Numbers
158
Locking Attacked Extensions
158
Blocking All Outgoing Calls
158
Enabling Hop off for Tie Trunks
159
Setting 10-Digit Dialing Area Codes
159
Creating Account Codes
160
Adding and Deleting Account Codes
160
Setting up Call Reports
161
Internal Database Configuration (Internal Logger Service)
162
External (Remote) Logging of Call Data
163
Exporting through a Local Port
163
Managing Messages
164
Setting Message Notification Retries
165
Setting Message Management Options
165
Setting Message Recording Options
166
Setting E-Mail Messaging (SMTP/POP3) Options
166
Synchronizing E-Mail with Exchange
168
Defining an IP Dialing Table
168
About the Location ID Digit Length
168
Defining the IP Dialing Table
169
Setting the Location ID Digit Length
170
Defining Remote Locations
170
Configuring DNIS Routing
172
Adding and Deleting DNIS Route Entries
173
Defining the Routing
173
Creating Distribution Lists
174
Defining a Distribution List
175
Setting Logout Reason Codes
175
Activity
176
Feature Profiles
179
Chapter 6 Board Configuration
183
Using the Triton Resource Board
184
Configuring the Quantum Board
184
Configuring the Triton Analog Extension Board
186
Configuring the Triton Analog Trunk LS/GS and LS Boards
187
Configuring the Triton Voip Board
189
Voice over IP
189
Triton Voip Board
189
Network Configuration Guidelines for Voip
190
Wan Router Configuration
191
Firewall Configuration
192
Network Using Nat
192
Phones
193
Configuration Guidelines for NAT
193
Altigatekeeper Installation
195
IP Phone Configuration
195
Nat
196
Firewall Considerations
209
Setting up H.323 Traffic Forwarding for NAT
210
Altiware NAT Support Feature
211
Altigen IP Phone NAT Support Feature
212
Setting up an Altiware-To-Altiware IP Network
213
Board Installation
214
Troubleshooting-Common Symptoms and Solutions
215
Configuring the Triton T1/E1/PRI Board
216
Service Parameters for T1
217
Service Parameters for PRI
219
Service Parameters for E1
220
Board Configuration
221
Triton T1 Configuration - Triton T1/PRI/E1 Dialog Box
224
Reading the Status Messages
225
Setting up T1, PRI or E1 Channels on the Triton T1/PRI Board
230
Installing a Channel Service Unit (CSU) to the Triton T1 or T1/E1/PRI Board
236
Troubleshooting-Common Symptoms
237
Chapter 7 Trunk Configuration
239
Selecting Trunks to Set Attributes
240
Setting General Trunk Attributes
241
Quantum Trunk Properties
244
Triton Analog Trunk GS/LS Properties
246
Performing Impedance Match on Your Own
250
Using the Match Impedance Button
250
Measuring the Rx Level of a Trunk Channel
252
If You Need to Improve the Rx Level
253
If You Don't Have the Milli-Watt Test Number
254
Triton Voip Trunk Configuration
257
H.323 Configuration
258
RTP Configuration
258
Triton T1/PRI Trunk Properties
261
Caller ID and DID Incoming Sequence Example
264
Incoming Call Routing
265
Regular Trunk Calls
265
Web IP Calls
266
Outgoing Call Blocking
266
Chapter 8 Out Call Routing Configuration
269
Working with Route Definitions
270
Setting Default Routes
272
About Call Routing and 911 Calls
273
Setting Dialing Pattern Routing
274
Chapter 9 Auto Attendant Configuration
279
Planning Is Essential
279
Example: Auto Attendant Planning
281
Adding Auto Attendants
282
Editing Auto Attendants
283
Configuring Menu Items
285
Collecting Digits
287
Making Auto Attendant Assignments
289
Phrase Management
289
Using Pre-Recorded Prompts
290
Recording Custom Phrases
290
Using Professionally Recorded Phrases
291
Chapter 10 Extension and Group Configuration
293
Setting up Extensions
295
Adding New Extensions
297
Establishing Basic Extension Attributes
298
Agent Check Box
301
Forced Account Code
301
Call Recording Options
301
Setting Email Options
302
Changing the Extension Location or Type
303
Setting an IP Extension
303
Setting Voip Codecs
304
Setting the Line Properties
308
Feature Profile
311
Phone Display Options
312
Setting up Groups
313
Establishing Group Membership
314
Adding Extensions to Groups
316
Assigning Groups to Extensions
319
Setting Wrapup Time
321
Setting Inter Call Delay
321
Operation Notes
322
Setting up Station Speed Dialing
322
Setting the Mailbox Options
324
Setting an Information-Only Mailbox
325
Disabling a Mailbox
326
Synchronizing with Exchange Server
326
Setting Mailbox Playback Options
326
Press "0" Option
327
Setting Mailbox Capacities
327
Setting Message Notification Options
327
Setting the Message Types for Notification
328
Emergency Notification
329
Setting the Type of Notification
329
Setting Notification Timing
330
Setting Notification Business Hours
330
Enabling Message Notification
331
Configuring Calling Restrictions
331
Setting Call Restriction Options
332
Setting Other Call Restrictions
333
Setting Answering Options
334
Forwarding All Calls
337
Do Not Disturb
339
Handling Busy Calls
340
Setting Call Waiting Options
340
Handling Unanswered Calls
341
Setting Huntgroup Handling
342
Setting Workgroup Handling
343
Configuring One Number Access
345
One Number Access Options
346
Call Screening
347
Setting Caller ID Verification
347
Specifying Forwarding Numbers
348
Setting up Monitor Lists
348
Configuring a Monitor List
350
Chapter 11 Setting up IP Extensions
351
Altigen IP Phone Service
351
Intercom with IP Phones
351
System Requirements
352
Configuration
352
Altiadmin
352
Clients
353
Chapter 12
355
Altigen IP Phone Configuration
355
Chapter 13
361
Line Park Configuration
361
Chapter 14
363
Paging Group Configuration
363
Chapter 15 Alti-Mobile Extensions
367
Alti-Mobile Extension Diagram
367
Chapter 16 Additional Setup
377
Audio Peripheral Configuration
377
Configuring Music on Hold and Recorded Announcements
378
Setting Greeting and Update Prompts
379
Configuring Overhead Paging
379
MVIP Clock Configuration
380
Feature Tips
381
Chapter 17 System Data Management
383
Using Backup and Restore
383
Backing up Files
384
Scheduling Backups
385
Restoring Backed up Files
386
Chapter 18 System Report Management
387
System Summary Report
387
System Log
388
IP Cumulative Traffic Statistics
389
Resetting Cumulative Statistics
390
Data and Internet Integration
391
Network Protocol and Addressing
391
Network
391
Protocol
391
Transport Protocols
391
Network Address
392
Local Address
393
Mixed-Media Messaging
393
Setting up Email Service
394
Before You Begin
394
Setting up LAN and Internet Email on the Server
394
Setting up LAN and Internet Email on the Client
399
Setting up an Exchange Server
400
Exchange Server Windows 2000 Integration
400
Exchange Server Prerequisites
403
Exchange Server Configuration
405
Microsoft Exchange Administrator Configuration
407
Installing Outlook 2000/2003 Client on the Altiware System
412
Enabling the Exchange Server
419
Testing the Exchange Server Setup
422
Troubleshooting Tips
423
About Altireach Configuration
425
Chapter 20 TAPI Integration
427
Installing the TAPI Proxy Server
427
Setting up the Client
428
Install the Altigen TAPI Service Provider on the Client
428
Set up Phone and Modem Options
428
Set up Phone Dialer
431
Testing TAPI Service Provider on the Client System
431
Making a Call in Microsoft Outlook
432
Changing TAPI Configuration Parameters
433
Chapter 21 Tools and Applications
435
Configuration Reader
435
Extension Checker
435
MVIP Test Tool
438
DINA Manager
438
APPENDIX A E1-R2 and T1/E1 ISDN PRI Installations
441
E1 R2 CAS Installation
441
T1/E1 ISDN PRI Installation
454
Ppendix
441
APPENDIX B Technical Support & Product Repair Services
455
Technical Support
455
Unresolved Problems Escalation Procedure
456
Repair and Replacement
457
Altigen Policies for Repair Services/Returns
457
Technical Training
458
Ppendix
455
Glossary
461
Index
488
Readers Comment Form
489
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Altigen Altiware HPBX 5.0A Administration Manual (24 pages)
to AltiWare OE/ACC 5.0 System Installation and Administration Manual
Brand:
Altigen
| Category:
Software
| Size: 1.77 MB
Table of Contents
Table of Contents
3
Altiserv HPBX Overview
5
System Capacity
5
Altiserv HPBX Licensing
6
System Requirements
6
System Support
6
Boards Support
7
Installation
7
Upgrade Path
7
Restoring the Previous Version of Altiware
8
New HPBX 5.0A Features
9
Altiserv HPBX Configuration GUI Changes
10
General Page - Extension Configuration
10
Tenants Page - System Configuration
11
Holiday Page - System Configuration
12
DNIS Page - System Configuration
13
Auto Attendant
14
Line Park Configuration
15
Paging Group Configuration
16
Trunk Configuration - General
17
Configuring the Multi-Tenant Table
17
Modifying the Tenant Table
19
Other HPBX 5.0A New Features
20
Tenant Based Music Source Support
20
Altigen SDK 2.8.1 Support
20
Disabled RTM Multicast in Altiserv
20
Unsupported Feature Codes
20
Unsupported Applications
21
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