Related Manuals for Altigen Altiware HPBX 5.0A
Summary of Contents for Altigen Altiware HPBX 5.0A
- Page 1 AltiWare HPBX ™ 5.0A Supplement to AltiWare OE/ACC 5.0 System Installation and Administration Manual 10/2004 4410-0001C-5.0A...
- Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 3: Table Of Contents
Tenant Based Music Source Support ..... 16 AltiGen SDK 2.8.1 Support ......16 Disabled RTM MultiCast in AltiServ. - Page 4 ii HPBX 5.0A Supplement...
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Page 5: Altiserv Hpbx Overview
AltiServ HPBX Overview AltiServ HPBX is the first affordable IP Hosted PBX for small organizations supporting up to 400 users and 100 separate organizations per server platform. AltiServ HPBX is an overlay software application applied to AltiWare OE. And since AltiServ HPBX is modular, service providers can add servers only as needed. -
Page 6: Altiserv Hpbx Licensing
SQL Server 2000 • For HPBX Admin: Windows 2000 Server/Professional with SP4, Windows Server 2003, Windows XP Professional • For AltiGen SDK 2.8.1: ActiveX Control for AltiView/AltiAgent - same OS support at AltiView/AltiClient; AltiAPI - Windows 98 Second Edition/Windows 2000 Server/Professional/Windows XP Professional/Windows 2003 Server •... -
Page 7: Boards Support
Boards Support The following types of board are supported in OE, ACM, and HPBX 5.0A: • Quantum 4x8 Board Rev. D9 or above • Quantum 8x4 Board Rev. D9 or above • Quantum 0x12 Board Rev. D9 or above • Quantum 4x8 DID Board Rev. D9 or above •... -
Page 8: Restoring The Previous Version Of Altiware
4. <drive:>\postoffice\*.* To restore a previous version of AltiWare, follow these steps: Stop the AltiGen services as described in the 5.0A System Installation and Administration Manual. Uninstall AltiWare HBPX 5.0A as described in the 5.0A System Installation and Administration Manual. -
Page 9: New Hpbx 5.0A Features
Reinstall the previous OE and the previous version of other client/server programs such as AltiView, AltiConsole, AltiAdmin, and CDR Search. 10. Stop AltiGen Switching Services as described the 5.0 System Installation and Administration Manual. 11. Restore your backups. 12. Reboot the computer. -
Page 10: Altiserv Hpbx Configuration Gui Changes
AltiServ HPBX Configuration GUI Changes After AltiServ HPBX 5.0A is installed, the following screens in AltiWare will be updated to allow for multiple tenant configuration. General Page - Extension Configuration Figure 1. General Page, Extension Configuration In the General page of Extension Configuration: •... -
Page 11: Tenants Page - System Configuration
Note: If an extension is assigned to N/A in the Tenant drop-down list, the extension is able to access all trunks, even though the trunks have been assigned to tenants. Tenants Page - System Configuration Figure 2. Tenants page, System Configuration In the Tenants page of System Configuration: •... -
Page 12: Holiday Page - System Configuration
• Tenant Manager field— an extension in each tenant group can be assigned as a tenant manager. The tenant manager can record 1,000 customized phrases (0000-0999) for its auto attendant and queue. Tenant-based custom phrases are also supported through Tenant Base Manager Extension feature. -
Page 13: Dnis Page - System Configuration
DNIS Page - System Configuration Figure 4. DNIS page, System Configuration In the DNIS page of System Configuration: • Tenant drop-down list - selection based on settings configured in the Tenants window (see “Tenants Page - System Configuration” on page Note: The routing destination, extension, or Auto Attendant, must be in the same tenant as specified in the Tenant field. -
Page 14: Auto Attendant
Auto Attendant The Auto Attendant configuration windows (Auto Attendant Select dialog box and Auto Attendant Main Window) will display fields for Tenant Name. Figure 5. Auto Attendant Select dialog box Figure 6. Auto Attendant, main window 10 HPBX 5.0A Supplement... -
Page 15: Line Park Configuration
Line Park Configuration The Line Park configuration window will display a field for Tenant. Figure 7. Line Park Configuration Note: If the exit destination is the Auto Attendant, the Auto Attendant must be in the same tenant as specified in the Tenants field. the phrase is also a tenant-customized phrase. -
Page 16: Paging Group Configuration
Paging Group Configuration The Paging Group configuration window will display a field for Tenant. Figure 8. Paging Group Configuration 12 HPBX 5.0A Supplement... -
Page 17: Trunk Configuration - General
Trunk Configuration - General The General page of Trunk Configuration will display a field for Tenant Selection. Figure 9. General Page, Trunk Configuration Configuring the Multi-Tenant Table Configuring the multi-tenant table involves first adding entries to the tenant list, then using Extension Configuration and Trunk Configuration to assign extensions and trunks, respectively, to tenant IDs. - Page 18 To create tenant entries: In the Tenant window, click the Add button to open a small Tenant Configuration dialog box. In the dialog box, type in the Tenant Name and click OK. Then click the Apply button in the Tenant window. The tenant ID is assigned automatically and sequentially.
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Page 19: Modifying The Tenant Table
Modifying the Tenant Table Note: If the administrator changes the tenant group of an extension, Auto Attendant or DNIS number, the administrator must also check and change other extensions or system configurations to make sure the tenant group is not crossed by forwarding, etc. AltiAdmin will not automatically check and update. -
Page 20: Other Hpbx 5.0A New Features
(set in Audio Peripheral Configuration). AltiGen SDK 2.8.1 Support AltiGen SDK 2.8.1 includes tenant implementation. The interface stays the same as SDK 2.8, but the function returns only tenant data. Disabled RTM MultiCast in AltiServ RTM multicast feature will is disabled in HPBX 5.0A. -
Page 21: Unsupported Applications
• #73 - Silent System Call Park • #88 - System Speed Dial Unsupported Applications • Alti-MSCRM • • AltiReach • Exchange Integration • DINA Manager • TAPI • AltiTouch 470 HPBX 5.0A Supplement... - Page 22 18 HPBX 5.0A Supplement...
- Page 23 AltiGen Communications, Inc. ii AltiGen Communications phone numbers ii AltiGen Communications, Inc. overview address ii AltiServ HPBX 1 AltiGen SDK 2.8.1 support 16 AltiServ HPBX overview 1 paging group 12 AltiServ HPBX Base License 2 assigning extensions to tenant IDs 14...
- Page 24 Index HPBX 5.0A Supplement...