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3.
If the Collect Digits action fails (due to time out or not enough digits
are collected), you can set the Auto Attendant to take a failover
routing, or back up action. Use the dropdown list (If failed, go to
menu item:) to select a menu path that will serve as the failover action.
Making Auto Attendant Assignments
Once the Auto Attendants are set up, you can use them in various in-call
routing situations—trunk configuration, answering for extensions or
groups, and so forth.
For example, for trunk /Auto Attendant assignments, see "Incoming Call
Routing" on page 7-27. For extension or group assignments, see "Setting
Answering Options" on page 10-42.
Phrase Management
You might want to record unique phrases to customize an Auto Attendant
or a group. When the system is configured to answer incoming calls by the
Auto Attendant, callers hear a customized greeting. For example:
"Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales,
Press 2 for technical support,
Press 3 for accounts payable,
Press 0 to reach the operator,
To repeat this menu, press star (*)."
An example of a huntgroup greeting phrase:
"Please hold; someone will be with you shortly."
This section covers information using pre-recorded phrases, recording
custom phrases, and using professionally recorded phrases.
AltiWare OE System Installation & Administration Manual
Auto Attendant Configuration
9-11
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Table of Contents
Troubleshooting
