Altigen Contact Advantage Manuals

Manuals and User Guides for Altigen Contact Advantage. We have 1 Altigen Contact Advantage manual available for free PDF download: Manual

Altigen Contact Advantage Manual (90 pages)

AltiView, AltiAgent, and AltiSupervisor for AltiWare Open Edition (OE) Release 4.5

Brand: Altigen | Category: Software | Size: 0.65 MB

Table of Contents
4
Warranty

8
Hapter

12
- Installation
  
  12
Hapter

16
- Getting Started
  
  16
  - Logging in
    16
  - Logging in Remotely Using an IP Extension
    18
    
    IP Extensions Using Microsoft Netmeeting 3.01
    19
    
    IP Extensions Using Quicknet
    19
    
    Troubleshooting IP Connectivity
    20
  - Hiding or Exiting Contact Advantage
    20
    
    Using the Windows Tray Phone Icon
    20
    
    Resizing the Display
    21
  - Call States
    21
  - Error Messages
    22
Hapter

26
- Using Contact Advantage as a Desktop User
  
  26
  - About the Main Window
    27
    
    About the Calls List
    29
    
    Dialing
    29
    
    Handling Calls
    29
    
    Placing Calls on Hold
    32
    
    Transferring Calls
    33
    
    Using Call Waiting
    33
    
    Conferencing Calls
    35
    
    Using Account Codes
    36
    
    About the Voice Mail Window
    37
    
    Using Voice Mail
    37
    
    Listening to Your Voice Mail
    38
    
    Monitoring
    44
    
    Choosing Workgroups to Monitor
    45
    
    Viewing the Call History
    47
  - Hapter
    50
    
    Using Contact Advantage as a Workgroup Agent
    50
    
    Logging out or Changing Workgroups
    51
    
    Workgroup Login
    51
    
    About the Main Window
    52
    
    Call Handling
    53
    
    Setting Status to Ready or Not Ready
    54
    
    Viewing, Sharing, or Pushing Data
    54
    
    Choosing Workgroups to Monitor
    56
    
    Monitoring
    56
    
    Viewing the Call History
    58
    
    Viewing Workgroup Statistics
    59
    
    Viewing Queues
    60
  - Hapter
    62
    
    Logging in
    62
    
    Using Contact Advantage as a Supervisor
    62
    
    Viewing Group Statistics
    64
    
    Viewing Agent Statistics
    66
    
    Viewing a History of Agent Activity
    67
  - Viewing Agent Current Status
    68
  - Monitoring-Listening in and Barging in
    69
  - Viewing the Queues
    70
    
    Workgroup CDR Search
    71
    
    Workgroup Statistics Search
    73
  - Search Results
    74
Hapter

76
- Configuring Your Station Settings
  
  76
  - Apply Button and OK Button
    76
  - General Information
    77
    
    Default Trunk Access
    77
    
    Accessing Databases
    78
    
    Screen Pop, Audio Beep, and Auto Close
    78
    
    Voice Mail Play Options
    78
  - Call Handling
    80
  - One Number Access (ONA)
    81
  - Message Notification
    84
  - Station Speed Dialing Setup
    86
    
    Adding or Editing Station Speed Entries
    86
    
    System Speed Dialing
    87
Index

88

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Software IP Phone Telephone Accessories

Telephone Server

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Altigen Contact Advantage Manuals

Altigen Contact Advantage Manual (90 pages)

Table of Contents

Warranty

Hapter

Installation

Hapter

Getting Started

Hapter

Using Contact Advantage as a Desktop User

Hapter

Configuring Your Station Settings

Index

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Altigen Categories