Voice Mail Play Options; Screen Pop, Audio Beep, And Auto Close; Accessing Databases - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Voice Mail Play Options

You can choose to play your messages on your phone set, or play them on
your sound card and speakers. If you choose to play them on your sound
card, you have another choice: you can choose to play the message as it
downloads, or to download it completely and play it on an external media
player.

Screen Pop, Audio Beep, and Auto Close

Select the Screen Pop check box if you want an AltiView window to pop
up on your screen when you have a call. You can then click a call to take it
or perform other AltiView actions. For AltiView to pop up, you cannot
have closed the application entirely, but it can be minimized.
Select the Audio Beep check box if you want your PC to beep you when
you have a call.
Select the Auto Close check box to have AltiView close the pop up
window once you have finished with the call.

Accessing Databases

AltiView can access phone numbers from your Microsoft Outlook,
Outlook Express, ACT!, or GoldMine® database. During installation, the
install program reads which applications you have installed on your PC.
In the drop down list under Use Database, select the database you want to
use—either Outlook or Outlook Express.
Note: If you select Outlook, AltiWare/AltiContact Manager will load all
the subfolders and data in your main Contacts folder, which will
take a few moments. Once the data is loaded, you can close the
Configuration window, reopen it, and click the Select Folder
button that now appears to choose which Contacts subfolders you
want to use.
You also have these additional options:
Select the For Screen Pop check box to have a database contact
window pop up when you receive a call from someone for whom you
have a record in the database contact directory.
AltiView Manual
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