Calling Or Picking Up Calls; Viewing The Call History - Altigen MaxCommunicator Manual

For max communication server release 6.5 update1

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• Holding—the extension is on hold

• Hold Pending—the extension is on hold, and an action is pending

• Virtual Extension

Calling or Picking Up Calls

If a monitored extension is Idle (green dot) you can click its Extension field

to ring the extension.

If a monitored extension is Ringing (red dot), you can click its State field

to pick up the call.

Click the History tab to view data about handled calls.

Note: Click on the column headings to sort the data.

The History tab displays the following fields:

• Direction—indicates if the call is incoming or outgoing, or was a

missed call. Left-pointing green arrow indicates outgoing call; right-

pointing red arrow indicates incoming call. Right-pointing arrow with

exclamation point

• Number—the extension or phone number on the other end of the call.

Click a number in the Number column to dial that number.

• Name—Caller ID information, if available.

• Date/Time—the date and time of the call.

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indicates a missed call.

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