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If you have been removed from a workgroup by the administrator, all your
statistics related to that workgroup will also be removed from the
Performance tab. The statistics on this tab are cleared if the system is reset.
Much of the data reported here is also reported in the Supervisor's view of
group statistics and is further discussed in "Viewing Group Statistics" in
the MaxSupervisor Manual.
Click Export to export the statistics as a .csv (comma-separated values)
file.
Click the Print button to print the statistics.
Viewing Queues
Click the WG Queue tab to view the calls in queue for the monitored
workgroups. You can export the data to a .csv file (click Export), and you
can print the data as a WG Queue Report (click Print).
36 MaxAgent for Lync Manual
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