Choosing Workgroups To Monitor - Altigen AltiAgent Manual

If you're a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or you might use
monitoring capability to cover calls for a co-worker, since you can click the
ringing phone icon in the monitor list and take the co-worker's call.
Figure 23. Workgroup Agent Monitor Window

Choosing Workgroups to Monitor

1. Open the Monitor window by clicking the EXPAND button in the
AltiAgent main window, then click on the MONITOR tab.
2. Click the Change button in the Monitor window to open the Change
Monitor window.
Figure 24. Monitor Change window
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