Placing Calls On Hold; Using Call Waiting; Transferring Calls - Altigen AltiAgent Manual

Placing Calls on Hold

During a phone call, click the Hold button in the AltiAgent main window.
The state of the call is changed from connected to a hold state and you will
hear the dial tone.
In the row displaying the call, the Status column shows the call on hold.
Click the Hold state cell to release the hold and reconnect the call.
Note: When a call is put on hold automatically by the system (to queue),
the system will ring the user after two minutes, if the call is still on
hold.
Note: When you place a call on hold, workgroup calls may still ring your
extension. To prevent this, click the Not Ready button. See
"Setting Status to Ready or Not Ready" on page 46.

Using Call Waiting

During a call, you may hear a beep indicating that you have another
incoming call. To answer the call:
1. Click the Calls tab on the AltiAgent main window to view the
directory of current calls.
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click the Hold status cell for the call on hold
to reconnect.

Transferring Calls

AltiAgent supports both supervised transfer, in which you confirm the
transfer, and blind transfer.
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