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Using the Windows Tray Phone Icon
After you log in, the AltiView icon (a yellow phone) is displayed in the
Windows tray, normally at the bottom right of your screen. When you have
new voice mail, the phone icon is replaced with a yellow envelope icon.
If AltiView is not on your Windows desktop, but either icon appears in the
Windows tray, double-click it to open the AltiView main window, or you
can right-click it to pop up a menu, then select the AltiView window you
want to open.
Resizing the Display
You can resize many AltiView windows using the standard Windows
method: place the cursor at a window edge or corner, then drag the window
to the size you want.
Columns can be resized by placing the cursor on a column divider in the
header area until the cursor changes to a movable double bar (||). Then
move the bar to resize the column.
Error Messages
The following errors may be displayed as login or connectivity errors.
Error Message
AltiWare connection
limit has been exceeded.
Cannot connect to
AltiLink. Please check
server name or network
connection.
Description
No license was found OR
more than allowed num-
ber of AltiView users
have attempted to log on.
You are not connected to
AltiWare.
Solution
Maintain the number of AltiView
license keys or add additional ses-
sion licensing.
Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of Alti-
Ware (if using the DNS name in
the server field).
AltiView Manual
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