Error Messages - Altigen MaxSupervisor Manual

Error Messages

The following errors may be displayed as login or connectivity errors.
Error Message
MAXCS connection limit
has been exceeded.
Cannot connect to AltiLink.
Please check server name
or network connection.
Please register AlpInter-
face.dll (regsver32
AlpInterface.dll).
You have entered an invalid
password. Please try again.
The version of MaxSuper-
visor on your desktop is out
of date.
Description
No MaxSupervisor was
found OR more than
allowed number of Max-
Supervisor users have
attempted to log on.
You are not connected to
MAXCS.
MaxSupervisor uses this
dll to communicate with
MAXCS. It should be reg-
istered in the user's sys-
tem.
The password is incorrect. Enter your extension password.
The installed version of
MaxSupervisor does not
match the version of
MAXCS on the system
server.
Solution
Administrator must maintain the
number of MaxSupervisor license
keys or add additional seat licens-
ing.
Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MAXCS (if using the DNS name
in the server field).
Re-register this file. Type in DOS
command window, regsver32
AlpInterface.dll
Change directory to MaxSupervi-
sor directory, type regsver32
AlpInterface.dll
Upgrade MaxSupervisor to match
the current running version of
MAXCS.
MaxSupervisor Manual 15