Installing Maxadmin On A Network Client; Uninstalling Maxcs; Troubleshooting (Error Messages) - Altigen ACM 6.5 Administration Manual

Installing MaxAdmin on a Network Client

Installing MaxAdmin on a Network Client
MaxAdministrator can be installed on a client workstation, providing the ability to
manage the MAXCS server remotely. The system running MaxAdministrator and the
MAXCS server must be on the same Windows domain.
When you install MaxAdmin on a machine that is not a MAXCS server, it does not contain
the switching, SMTP/POP3 server, messaging agent, AltiBackup, and Exchange
integration services that are included in the full MAXCS installation. Remote MaxAdmin
does not utilize the System Data Management or Shutdown Switching Service functions
on the MAXCS system.
To install MaxAdministrator on a client workstation:
1. Insert the MAXCS CD-ROM into the appropriate drive.
2. Run SETUP.EXE from the MaxAdministrator folder.
3. Follow the instructions on the screen.

Uninstalling MAXCS

To uninstall MAXCS 6.5 Update1, be sure to stop all MAXCS-related services before
uninstallation. To do this, run MaxAdmin, log in, and select Services > Shutdown
Switching from the menu.
In the event that the auxiliary services were not stopped, stop them one at a time in
Windows, using the Start > Programs > Administrative Tools > Services applet.
Then go to Start > Programs > Control Panel > Add/Remove Programs, and select
MAX Communication Server ACM 6.5 Update1, and click Remove.

Troubleshooting (Error Messages)

Use this table for troubleshooting error messages encountered during software
installation.
Error Message
MAXCS does not support Triton T1
Rev A2 or VoIP Rev A2, boards.
Please unplug these boards, then run
setup again.
Copy activation file failed.
An error occurred during the move
data process.
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MAXCS ACM 6.5 Administration Manual
Solution
Unplug Triton T1 Rev A2 or VoIP Rev
A2, then run setup again.
Activation file (exctl) is not in the
specified folder, is missing, or is
corrupted. Make sure you select the
correct file folder where the activation
file is located and try again. If problem
persists, you can manually copy the
activation file to c:\AltiServ\db
directory (if MAXCS is installed on the
c: drive) and run the installation
program again.
Make sure all AltiGen applications and
services are stopped/closed before
installing MAXCS.