Troubleshooting The Hardware; Table E-1 Troubleshooting The Hardware - Cisco CSS11501S-C-K9 Configuration Manual

Troubleshooting the Hardware

Troubleshooting the Hardware
Table E-1 Troubleshooting the Hardware
Possible Problem
Link LED is off.
One Power LED is unlit.
The Secure Content Accelerator seems to have
locked up.
Telnet cannot find the appliance on the network
(hardware).
Cisco 11000 Series Secure Content Accelerator Configuration Guide
E-2
Table E-1 lists some problems that may occur with the Secure Content
Accelerator and recommended actions to take. If you can connect to the device,
use the show diagnostic-report command to create a file for review. Following
the table and three flowcharts you can use to help solve device problems.
Recommended Action
Ensure the Secure Content Accelerator is powered
on. Ensure the cable connections are secure.
Ensure you are using the correct type of cable
(straight-through to connect to a switch or hub;
crossover to connect to NIC. Ensure cables are
properly wired.
Ensure the Secure Content Accelerator has power.
Check the associated power switch, power cord,
and power source.
Reboot the Secure Content Accelerator either by
pressing the reset switch or using the reload
command in the CLI. If the problem continues,
press and hold the reset switch for two seconds. In
either case, the configuration stored in the flash
memory is used when the Secure Content
Accelerator reboots.
Make sure the cable segment is compliant with
100Base-TX recommendations. The length should
not exceed 100 meters (328 feet). Make sure the
speed and duplex settings on the SSL device and
other networking hardware agree. Using the CLI,
enter the show interface command to display the
settings for the appliance Ethernet interfaces.
Make sure you have a valid networking topology.
Appendix E Troubleshooting
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