Bay Networks Baystream 7 Configuration And Troubleshooting Manual page 134

Configuring and Troubleshooting Bay Dial VPN Services
9.
11-14
For each routing table:
b.
• Use the Launch Facility tool to display it.
• Choose File > Save to save the contents of it to a formatted ASCII
file.
You can use any editor to read the ASCII files, or print and organize them for
later reference.
A map of your network configuration is another useful resource to have
available for troubleshooting. Include information about the hardware, the
software, and the cables you are using. When troubleshooting a problem,
compare the next hop on the network map to that of the forwarding table
associated with the problem protocol.
Document each step you do in the troubleshooting process.
An effective troubleshooting strategy includes taking detailed notes as you
perform each procedure. These notes:
• Give you an opportunity to pause and think clearly about the problem and
the procedures you are following. Writing things down can help you
visualize and clarify the problem and what to do about it.
• Provide you with a record of the tasks you performed. This record is
essential because:
-- You can refer to it during the procedure to recall whether you already
performed a certain task.
-- A diagnostic procedure can include many tasks. It is easy to forget,
for example, which statistics you checked and what they revealed at a
given time.
-- You can refer to it to tell whether, after implementing a test solution,
you repeated important diagnostic steps.
-- You can refer to notes concerning previous occurrences of the same
problem to find hints on how to recover quickly.
-- You can provide the information needed by another interested
colleague, manager, or Bay Networks Technical Solutions Center
representative if you cannot resolve the problem yourself.
BayStream Multiservice Software Version 7.2 115623B Rev. 00