Bay Networks Baystream 7 Configuration And Troubleshooting Manual page 126

Configuring and Troubleshooting Bay Dial VPN Services
7.
Table 11-1. Problem Symptoms and Likely Causes
If the symptoms are
limited to
A single protocol on a
single port
A single protocol on
multiple ports within
one slot
Multiple protocols on a
single port
11-6
Look at the LEDs on the front and rear panels, and refer to the event log
and MIB statistics to answer the following questions.
symptoms, likely causes, and where to look for more specific information.
Refer to the LED section of the hardware manual associated with the device
to diagnose the problem. The BayStream manual Troubleshooting and Testing
and the Remote Annex Administrator's Guide for UNIX (and, if applicable to
your network, Remote Annex 6300 Supplement to the Remote Annex
Administrator's Guide for UNIX or Managing Remote Access Concentrators
Using Command Line Interfaces and Baysecure Access Control
Administration Guide) describe the troubleshooting tools in detail.
The most likely cause is
The problem is most likely in the
network layer or above.
The problem is most likely in the
configuration of the network layer
protocol.
The problem is most likely in the
physical or data link layer. Physical
layer problems can include the
same conditions listed under
"Multiple protocols on multiple
ports within one slot." Data link
layer problems include the
following types of connections:
-- Ethernet
-- frame relay
-- MCT1
-- synchronous
-- FDDI
BayStream Multiservice Software Version 7.2
Do the following/Look here for information
Refer to the chapter on troubleshooting a
network connection, specifically the section
on IP in the BayStream guide Troubleshooting
and Testing .
Make sure that you enabled the protocol.
Refer to the chapter on troubleshooting a
network connection problem in the BayStream
guide Troubleshooting and Testing .
Refer to the chapter on troubleshooting a data
link connection in the BayStream guide
Troubleshooting and Testing for detailed
diagnostic procedures and responses.
Table 11-1 lists
(continued)
115623B Rev. 00