Nortel CallPilot User Manual page 44

44 Chapter 6 Monitoring multimedia hardware
All events are reported to the fault management server. The fault
management server lets the CallPilot server listen and respond to its clients.
The interaction is called event processing and the server detects hardware
faults in the multimedia hardware.
Alarm notification
Alarms are warnings generated by events. Alarms communicate the same
information as events. However, alarms are reported in the Alarm Monitor
instead of the Event Browser and are managed differently than events.
When an alarm appears in the Alarm Monitor, you must investigate the
problem, isolate it, and then fix the cause of the problem. When you fix the
problem, the alarm is cleared from the Alarm Monitor.
Component dependencies
The status of some components is dependent on the operational status
of other components. If a component fails or is stopped, the dependent
components go out of service.
Component
Media bus
MPB board
Time switch
MPB96
DS30X
Detecting hardware problems
Typically, you first become aware of a hardware problem when an alarm is
raised. All hardware faults produce an alarm (or series of alarms, depending
on the problem) in the Alarm Monitor.
Other indications of a hardware problem include the following:
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Copyright © 2007, Nortel Networks
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Note: The components in your system are based on your CallPilot
server type and switch type. Disregard dependencies for components
not in your system.
Dependent components
All MPBs, all multimedia channels, and all call channels.
All multimedia and call channels associated with the MPB
board.
All multimedia and call channels associated with the same
MPB as the time switch.
All multimedia channels on the MPB96 card.
All DS30X channels associated with the DS30X link.
user complaints
call processing difficulties, such as busy signals, static, dropped calls,
connection problems, and cross talk (hearing other conversations)
system administrator logon difficulties
alert icons on the Maintenance screen
Nortel CallPilot
1005r Server Maintenance and Diagnostics
NN44200-704 01.06 Standard
5.0 19 July 2007