Return Procedures For The Mx10004 Chassis Or Components; Return Procedure Overview - Juniper MX10004 Hardware Manual

Return Procedures for the MX10004 Chassis or
Components
IN THIS SECTION

Return Procedure Overview | 223

Locate the Serial Number on an MX10004 Chassis or Component | 224
Contact Customer Support to Obtain a Return Materials Authorization for an MX10004 Router or
Component | 230
How to Pack an MX10004 Router or Component for Shipping | 231
If you need to return a hardware component to Juniper Networks, you need a Return Material
Authorization (RMA) number and the equipment serial number. The Juniper Networks Technical
Assistance Center (JTAC) can generate an RMA number. You may also need to locate chassis or
component details using the CLI or by referring to equipment labels. You then pack and ship the return.
Return Procedure Overview
If you need to return an MX10004 chassis or an MX10004 component to Juniper Networks for repair or
replacement, follow these steps:
1. Determine the serial number of the component. For instructions, see
an MX10004 Chassis or Component" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in
MX10004 Router or Component" on page
NOTE: Obtain an RMA number before you attempt to return any component to Juniper
Networks. Juniper Networks reserves the right to refuse shipments that do not have an RMA.
Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in
Component for Shipping" on page
224.
"Contact Customer Support to Obtain a Return Materials Authorization for an
230.
231.
"Locate the Serial Number on
"How to Pack an MX10004 Router or
223