How To Pack An Mx10004 Router Or Component For Shipping - Juniper MX10004 Hardware Manual

For instructions on locating the serial number of the device or component you want to return, see the
following device instructions:
• "Locate the Serial Number on an MX10004 Chassis or Component" on page 224
Before you request an RMA from JTAC, be prepared to provide the following information:
• Your existing service request number, if you have one
• Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager:
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll-free numbers, see
www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound or hash (#) key for an existing case, or press the star (*) key to be routed to the next available
support engineer.
The support representative validates your request and issues an RMA number for return of the
component.

How to Pack an MX10004 Router or Component for Shipping

IN THIS SECTION
Pack an MX10004 Chassis for Shipping | 232
Pack MX10004 Components for Shipping | 235
https:/ /support.juniper.net/support/
231
https:/ /