Return Procedure For Srx Series Services Gateway Hardware Components - Juniper SRX300 Series User Manual

SRX300 Series and SRX550 High Memory Gateway Interface Modules Reference

Return Procedure for SRX Series Services Gateway Hardware Components

Related
Documentation
106
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 107
Information You Might Need to Supply to JTAC on page 107
Packing the SRX Series Services Gateway Hardware Components for Shipment on
page 108
Follow the tasks list provided in
or component to Juniper Networks for repair or replacement.
Table 53: Return Procedure for SRX Series Services Gateways Component
Step Task
1 Determine the part number and serial
number of the services gateway or
component.
2 Obtain a Return Materials Authorization
(RMA) number from JTAC.
3 Pack the SRX Series Services Gateway
component for shipping.
NOTE: Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/
States) or 1-408-745-9500 (outside the United States).
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 107
Information You Might Need to Supply to JTAC on page 107
Contacting Customer Support on page 105
Packing the SRX Series Services Gateway Hardware Components for Shipment on
page 108
Table 53 on page 106 to return an SRX services gateways
For more information, see
"Locating the SRX Series Services
Gateway Hardware Component
Mini-PIM or GPIM Serial Number Label"
on page 107
"Information You Might Need to Supply
to JTAC" on page 107
"Packing the SRX Series Services
Gateway Hardware Components for
Shipment" on page 108
.
or call 1-888-314-JTAC (within the United
Copyright © 2017, Juniper Networks, Inc.