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• Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager:
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
support.juniper.net/support.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the
component.
How to Pack a PTX10001-36MR Chassis or Component for Shipping
IN THIS SECTION
How to Pack a PTX10001-36MR for Shipping | 144
How to Pack PTX10001-36MR Components for Shipping | 144
If you are returning a PTX10001-36MR chassis or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you pack a PTX10001-36MR or component:
• Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD)
damage. See
"Prevention of Electrostatic Discharge Damage" on page
• Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials (see
Support" on page
135).
Ensure that you have the following parts and tools available:
https:/ /support.juniper.net/support
https:/ /
173.
"Contact Customer
143
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