Return A Ptx10001-36Mr Or Component For Repair Or Replacement; Contact Customer Support To Obtain A Return Material Authorization - Juniper PTX10001-36MR Hardware Manual

Return a PTX10001-36MR or Component for Repair or Replacement

If you need to return a PTX10001-36MR or component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the component. For instructions, see
PTX10001-36MR Chassis or Component" on page
2. Obtain a Return Material Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC) as described in
page 142.
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping as described in
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
www.juniper.net/support/guidelines.html.

Contact Customer Support to Obtain a Return Material Authorization

If you need to return a device or hardware component to Juniper Networks for repair or replacement,
obtain a Return Material Authorization (RMA) number from Juniper Networks Technical Assistance
Center (JTAC). You must obtain an RMA number before you attempt to return the component.
After locating the serial number of the device or hardware component you want to return, open a
service request with the Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
Before you request an RMA number from JTAC, be prepared to provide the following information:
• Your existing service request number, if you have one
• Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
"Contact Customer Support to Obtain a Return Material Authorization" on
143.
"Locate the Serial Number on a
136.
"How to Pack a PTX10001-36MR Chassis
142
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