Unable To Send A Fax To Some Machines Rap - Xerox VersaLink B7025 Service Manual

020C Unable To Send A Fax To Some Machines RAP
Use this RAP to isolate components which contribute to a failure to send a fax to some
machines.
Procedure
NOTE: Refer to the 020A Fax Entry RAP. Complete all of the Initial Actions.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Ensure the correct number is being dialled to make the connection. The connection is made.
Y N
The exchange is not processing the digits correctly. The machine needs a longer pause
between digits. Advise the customer to insert a pause ( , ) between the first and second
digit of the dial string.
Call the fax number from a known good telephone. Listen for the answer fax tones. The
tones are heard.
Y N
The fax on the remote end is not picking up, or no fax is connected. Advise the customer
to check the machine at the remote end.
The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a pro-
tocol report, GP 30. The protocol report shows Receive Not Ready (RNR) is received from the
remote fax repeatedly until timeout and Disconnect (DCN). Check for a communication failure
after 'V34-PH2/V34-PH3' or 'DCS/TCF'. The remote fax receives and prints the fax.
Y N
There is a compatibility problem with the remote fax. Check the items that follow:
• Check the protocol report for communication errors.
• The fax line quality is too poor for V34 (Super G3) to function correctly. This is possi-
bly caused by mains interference on the line.
• From the Embedded Web Server Home screen, select Log In, then Admin. Enter
the password '1111' (default setting). Select Log In. Select Apps. From the Installed
Apps list, select Fax. Disable Super G3.
If mains noise persists, install and use line 2 or 3 instead of line 1 (if available).
The protocol report shows Message Confirmation (MCF) is not sent by the remote fax (last
page), only DCN. The failure report is printed, but the remote fax prints multiple copies
of the job or failed page.
Y N
The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a
protocol report, GP 30. Check for errors.
The machine will resend up to 5 times before printing the failure report.
Enter Customer Administration Tools, GP
tings / Transmission Defaults / Automatic Resend. Set the number of resends to 1 or 2.
Launch Issue
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
WARNING
23. Select Service Settings / Embedded Fax Set-
020D Unable To Receive A Fax RAP
Use this RAP to isolate components which contribute to a fax receive failure.
Procedure
NOTE: Refer to the 020A Fax Entry RAP. Complete all of the Initial Actions.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
death or injury. Moving parts can cause injury.
Verify with the customer that Public Switched Telephone Network/Private Automatic Branch
Exchange (PSTN/PABX) line is operational. Use a known good telephone handset or use a
line test tool to check the fax line. The dial tone is present.
Y N
Ask the customer to request a line check by the telephone company.
Ensure the fax service is enabled and supported on that line by a PBX administrator.
fax Call the handset from another telephone. The phone rings.
Y N
Ask the customer to request a line check by the telephone company.
Ensure the fax service is enabled and supported on that line by a PBX administrator.
Reconnect the fax. Call the fax number from another telephone. Listen for fax tones. The
machine answers and fax tones are heard.
Y N
Print a fax activity report,
machine probably does not 'beep' to indicate an incoming call.
Call the fax number from another telephone. Listen for fax tones. The machine answers
and fax tones are heard.
Y N
Perform the 020G Fax Module Checkout.
Install new components as necessary:
• Line 1 fax PWB,
• Line 2 or 3 fax PWB,
The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a
protocol report, GP 30. Check for errors.
Receive a 3 page test fax from the original fax machine. The fax is working correctly. Send a 3
page test fax to a known good fax machine. Print a protocol report,
The protocol report may show a communication failure after 'Called Subscriber Identified/Digi-
tal Identification Signal' (CSI/DIS) or 'Digital Command Signal/Training Check' (DCS/TCF) or
after 'V34-PH2/V34-PH3' or 'Eye Quality Monitor' (EQM) value greater than 5000. The proto-
col report shows a communication failure.
Y N
The problem may be intermittent. Inform the operator of the remote machine that they
should report the problem to the telephone company.
A
April 2017
2-283
WARNING
GP 10. Disconnect the power cord. Electricity can cause
GP 30. Check for receive calls on the activity report. The
PL 20.05 Item 10.
PL 20.05 Item 15.
GP
Status Indicator RAPs
30. Check for errors.
020C, 020D