To Have An Auto-Attendant Answer Calls And Allow Extension Access; To Customise The Auto-Attendant Message - BT Versatility V16 Owner's Manual

BT Versatility
Owners Manual
Using voicemail and other voice services
The caller then dials the extension number required. (The caller's telephone must be in
tone dialling mode).
The system will wait ten seconds for the caller to dial the first digit and a further four
seconds for the second digit. If the digits are not received within that time, or an
incorrect extension number is dialled, the call will ring in as a normal incoming call.
When the caller enters the extension number correctly, the extension will ring. If it is not
answered within thirty seconds, the call will be presented as a normal incoming call. If
the extension is busy the call will be presented as a normal incoming call.
If a call is received on an Auto-attendant Line when the voicemail system is busy, the call
will ring as a normal call. If the voicemail system becomes free before the call is
answered, the Auto-attendant feature is activated and the call is automatically answered
and the Auto-attendant message is returned.
You may use this service to allow callers dial extensions directly, if you are not availing of
the ISDN MSN/DDI service.

To have an Auto-attendant answer calls and allow Extension access

• From the Programming Extension, press the Programme Key
• Press the Scroll Down Key
• Select 'System programming'.
• Enter the System Programming Password and select 'Lines'.
• Press the Scroll Down Key
• Select the Line or Access that is to be programmed.
• Select Day, Night, or Day and Night
• Select Auto attendant
Press the Hands-free Key to finish programming.

To customise the Auto-attendant message

• From the Programming Extension, press the Programme Key
• Press the Scroll Down Key
• Select 'System programming'.
• Enter the System Programming Password and select 'System'.
• Select 'Change greetings'
• Select 'Auto attendant day' or 'Auto attendant night' to record the 'Day Service' and
'Night Service' greetings respectively.
• Select 'Record greeting'.
• When prompted, speak to record the new greeting.
Press the Hands-free Key to finish programming.
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until 'System programming' is displayed.
until 'Incoming ringing is displayed.
until 'System programming' is displayed.
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