Using Voicemail And Other Voice Services; Courtesy Service; To Have Callers Automatically Receive A Courtesy Greeting - BT Versatility V16 Owner's Manual

BT Versatility
Owners Manual

Using voicemail and other voice services

A Courtesy Service greeting is available as standard on your BT Versatility.
If your system is equipped with a Voice Module, a number of other voice services are
available. These services are: Voice Mailboxes, System Voicemail box, Auto-attendant
and customisation the Courtesy Service greeting.

Courtesy Service

This service is available, with a standard greeting, on all systems. If the system is
equipped with a Voice Module, you can customise the greeting. When the Courtesy
Service feature is activated on an exchange Line, callers to the system are answered
automatically with a greeting after a programmable period.
If a call rings in during 'Day Service' and is not answered manually within the
programmed time (30 second default) the call is automatically answered with the
following message: 'Thank you for calling. Your call will be answered shortly. Please hold.'
If a call rings in during 'Night Service' and is not answered manually within the
programmed time (30 second default) the call is automatically answered with the
following message: 'There is no one available to take your call at the moment. Please call
back again during office hours.'
While the message is being returned the call continues to ring as an incoming call until
an extension answers it. If the call is not answered within three minutes it is
automatically disconnected.
A programming choice is given to select the source for the message, the internal source,
or the Voice Module source (if you have a Voice Module fitted). The Voice Module
source should only be chosen if you wish to customise the messages.
This service can be used where there can be delays in answering calls and you want to
ensure that callers do not hang up before someone answers their call.

To have callers automatically receive a Courtesy greeting

• From the Programming Extension, press the Programme Key
• Press the Scroll Down Key
• Select 'System programming'.
• Enter the System Programming Password and select 'lines'.
• Press the Scroll Down Key
• Select the Line or Access that is to be programmed.
• Select Day, Night, or Day and Night.
• Select Courtesy service.
Press the Hands-free Key to finish programming.
The courtesy message can be provided from the Internal source, available on all
systems, or the voice Module source. This is selected in the 'Courtesy Service Source'
option in Line programming. If the Voice Module source is chosen you can enter your
own personalised message.
Note: The 'Voice module source' is only available when a Voice Module is installed. (See page 59).
58
until 'System programming' is displayed.
until 'Incoming ringing is displayed.
.