Incoming Call Handling On The Bt Versatility; General; Incoming Calls To Individual Extensions; Incoming Calls To A Ring Group - BT Versatility V16 Owner's Manual

BT Versatility
Owners Manual

Incoming Call Handling on the BT Versatility

General

Calls can be presented to the BT Versatility on Analogue lines and Basic Rate ISDN lines.
Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group,
Auto-Attendant, Courtesy Service or a Voicemail Box/System Voicemail box.

Incoming Calls to Individual Extensions

When an Incoming call is programmed to ring an individual Extension all Diverts, Internal
or External, programmed by the Extension are acted on. The call can be forwarded to the
Extension's personal Mailbox. If 'Do Not Disturb' is activated by the Extension the call is
presented to Extension 20. (Extension 20 cannot activate Do Not Disturb).
For calls on Analogue lines if the Extension is Busy the call is queued to the Extension
and Call Waiting is activated.
For calls on ISDN lines if the Extension is Busy there is a programming option which
allows the call to be accepted or rejected. See the 'Accept on Busy' Option in ISDN
programming in the Line Programming section. If the call is accepted the call is queued
to the Extension and Call Waiting is activated.

Incoming Calls to a Ring Group

When an Incoming call is presented to a Ring group all the free Extensions in the Group
are called. The call can then be forwarded to the Group Voice Box if one has been
programmed for the Group.
All Diversions Internal or External, programmed for the
Group are acted on as follows
If 'Do Not Disturb' is activated by an extension the phone is not called.
If all the Extensions in a Group activate 'Do Not Disturb' the call is presented to
Extension 20. Extension 20 cannot activate 'Do Not Disturb'.
If the group is Busy or no extensions are logged in, the call is queued to the group and
Call Waiting is presented to the Busy Extensions in the Group with 'Tone Protection'
turned off.
For calls on ISDN lines: If the group is busy a programmable option is provided so that
the call can either be rejected or Call Waiting presented. See the 'Accept On Busy'
Option in ISDN programming in the Line Programming section.

Incoming Calls to a Hunt Group

When an Incoming call is presented to a Hunt group the call rings a single Extension in
the Group. The Extension is selected depending on the Hunt option selected i.e. 'Linear
Hunt', 'Circular Hunt' or 'Longest Idle'.
The call can be forwarded to the Group Voice Box if one has been programmed for the
Group.
All Diversions Internal or External, programmed for the
Group are acted on as follows
If 'Do Not Disturb 'is activated by an extension the phone is not called and the call is
presented to another free Extension in the group.
48