To Access Your Voice Mailbox; To Retrieve Messages Left In Your Voice Mailbox; Forward A Message From A System Phone Extension; To Automatically Call The Sender Of A Message - BT Versatility V16 Owner's Manual

BT Versatility
Owners Manual
Using voicemail and other voice services

To access your Voice Mailbox

• Press the Message Key .
• Select 'Voice messaging'.
• Enter your Extension number, (which is your Voice Mailbox number).
• Enter your Voicemail Password, (1111 by default), followed by #.
• You are presented with the Voice Messaging Control Menu. The options displayed are
'Play', 'Erase all messages', 'Greeting', 'Change Password', 'Monitor' and 'Cancel'.
• Select the Display option you require.
Note: To access a Group Mailbox enter the Group number (180 – 199) as the extension number. To access a
Phantom Mailbox enter the Phantom Box number (100 – 109) as the extension number.

To retrieve messages left in your Voice Mailbox

If new voice messages have been left in your Voice Mailbox, the Message Waiting Light,
located on the top right-hand corner of your Featurephone, will be on. In addition, the
top line on your Featurephone Display will show 'New voice messages'.
• Select 'New voice messages'.
• Enter your Extension number.
• Enter your Voicemail Password, which is 1111 by default, followed by #.
• Select 'Play'. The new messages are played.
Note: Each message is timestamped to tell you when the message was received. When all new messages are
played, you are informed of the total number of messages in your box. You may skip the time stamp by
dialling 8, which jumps forward ten seconds.

Forward a message from a system phone Extension

A user can forward a message from their voice box to another voice box.
• While you are listening to the message select the 'Forward message' option
• Select the Extension to forward to from the menu on the phone
In the forwarding voice box the forwarded message is considered as a message that has
been heard by the user.

To automatically call the sender of a message

The 'Return call' feature allows a user to initiate a call to the sender of a message in their
voice box.
• When you have listened to a message in the Voicemail select the 'Return Call' option
• The system initiates a call to that number
Note: To return calls to external callers the CDS service must be available on the lines.
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