To Set The Time A Call Will Ring Before The System Voicemail Box Answers; To Retrieve Messages Left On The System Voicemail Box; To Retrieve System Voicemail Box Messages Remotely; Auto-Attendant - BT Versatility V16 Owner's Manual

To set the time a call will ring before the System Voicemail box answers

• From the Programming Extension, press the Programme Key
• Press the Scroll Down Key
• Select 'System programming'.
• Enter the System Programming Password and select 'System'.
• Press the Scroll Down Key
• Select 'Timers'.
• Select 'System VM box'
• Enter the time. The default is 010 seconds.
Press the Hands-free Key to finish programming.

To retrieve messages left on the System Voicemail box

Messages stored on the System Voicemail box can be retrieved from any Extension.
When messages have been left, the Message Waiting Light on Extension 20 will be lit
and the 'Ans/machine messages' will appear on the top line of the Display.
• Select 'Ans/machine messages'.
• Enter 0 as the Extension number.
• Enter the Voicemail Password and select the option you require.
Note: Extension 20 can have its own Voice Mailbox, accessed by using Extension number 20. The System
Voicemail box has its own Mailbox, accessed by using Extension number 9. Both can have their own Voicemail
Passwords.

To retrieve System Voicemail box messages remotely

• Dial in on an Auto-attendant Line. (See page 67 for information on the Auto-attendant
feature).
• When you receive the Auto-attendant greeting, dial 711, followed by Extension number
9, the System Voicemail box Voicemail Password and #.

Auto-attendant

The Auto-attendant feature allows callers to ring directly through to an extension provided
that they know the extension number of the person they wish to contact. A Voice Module
must be installed for this feature to operate. The service is available on both Analogue and
ISDN lines.
When the caller telephones in on a Line programmed for Auto-attendant, the call will be
answered by the system within a programmed time - ten seconds by default.
When the system is in 'Day Service', the caller will hear the following pre-recorded
greeting: 'Thank you for calling. If you know the extension number you wish to contact,
please dial the number. If you require assistance, please wait or dial 9.' When the system is
in 'Night Service', the caller will hear the following pre-recorded greeting: 'Thank you.
There is no one available to handle your call at the moment. If you wish to contact a
particular extension, please dial the number.' You can customise these greetings.
until 'System programming' is displayed.
until 'Timers' is displayed.
Using voicemail and other voice services
.
BT Versatility
Owners Manual
67