To Divert Calls When Your Extension Is Busy; To Cancel A Divert On Busy Diversion; To Divert Calls When Your Extension Does Not Answer - BT Versatility V16 Owner's Manual

BT Versatility
Owners Manual
Getting started – basic call features

To divert calls when your Extension is busy

The 'Divert On Busy' feature allows you to divert all your calls to ring at another
Extension if your Extension is busy (engaged). Alternatively, you can divert all external
calls to an external number if your extension is busy. In this case, internal calls will not
be diverted but will be given the busy tone.
• From the Idle Menu, press the Scroll Down Key
• Select 'Divert'.
• Select 'Divert when busy'.
• Enter an internal number if you want to divert all your calls to another extension.
• Enter 9 followed by an external number if you want to divert calls to an external
number. A programming option is available to allow both internal and external calls
(or external calls only) to be diverted externally.
• Select 'Confirm' to accept the number.
To set a 'Divert on Busy' from a standard telephone the code is 733 followed by the
destination number.
Security Warning: It is possible that an extension may misuse the External Divert facility. The default
setting is that no extension is allowed to set the facility.
Note: When 'Divert On Busy' is enabled on an extension to divert to an external number, external incoming
calls will divert but internal calls will not.
Note: Diverting an external call to an external number ties up two exchange lines. Such calls are called
trunk-to-trunk calls.
Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service) the divert
will take effect on the BT Network. No line is busy on the switch when the Divert is activated.

To cancel a Divert on Busy diversion

• From the Idle Menu, select 'Divert'.
• Select 'Divert when busy'. The diversion is automatically cancelled and the Display
returns to the Idle Menu.
From a standard telephone, the code is 733.

To divert calls when your Extension does not answer

The 'Divert On No Answer' allows you to divert all your calls to ring at another Extension
if there is no answer at your Extension after four rings. Alternatively, you can divert all
external calls to an external number if your Extension has not answered after four rings.
In this case, internal calls will not be diverted but will continue to ring your Extension.
• From the Idle Menu, press the Scroll Down Key
• Select 'Divert'.
• Select 'Divert on no answer'.
• Enter an internal number if you want to divert all your calls to another Extension.
• Enter 9 followed by an external number if you want to divert external calls to an
external number.
• Press 'Confirm' to accept the number.
To set a 'Divert On No Answer' from a standard telephone the code is 734 followed by
the destination number.
Security Warning: It is possible that an extension may misuse the External Divert facility. The default
setting is that no extension is allowed to set the facility.
Note: If 'Divert On No Answer' is enabled on an extension to divert to an external number, external
incoming calls will divert, but internal calls will not.
20
until 'Divert' is displayed.
until 'Divert' is displayed.