Hardware Problems - Fujitsu ETERNUS CS800 S5 User Manual

Common Problems and Solutions

Hardware Problems

Table 23
Problem
The system does not power
on.
One power supply is not
functioning.
Both power supplies are not
functioning.
One fan is not operating.
Multiple fans are not
operating.
A hard drive is not responding Determine which drive has failed by observing the red
A SAS cable is removed
during normal operation.
Table 23: Hardware Problems
452
describes corrective actions for problems occurring with the system hardware.
Corrective Action
Make sure the power cords are connected to a grounded
electrical outlet and the power switches located on the
back of the power supplies are on. If the problem persists,
contact your Fujitsu Customer Support representative to
arrange for service (see
Determine which power supply has failed by observing the
red fault LED on the power supply. Contact your Fujitsu
Customer Support representative to arrange for service
(see "Support and Help" on page
Determine which power supply has failed by observing the
red fault LED on the power supply. Contact your Fujitsu
Customer Support representative to arrange for service
(see "Support and Help" on page
Determine which fan has failed by reading the service
ticket generated by the system. Contact your Fujitsu
Customer Support representative to arrange for service
(see "Support and Help" on page
V
CAUTION!
Turn the system off immediately! The system will
overheat with multiple fans not operating.
Contact your Fujitsu Customer Support representative to
arrange for service (see
fault LED on the drive carrier. Contact your Fujitsu
Customer Support representative for a drive carrier
replacement (see "Support and Help" on page
The system will shut down as soon as it recognizes the
problem. There is a potential for data loss.
Power off the system, re-insert the SAS cable and restart
the system. Depending on the state of the system when
the SAS cable was removed, a long-running, mandatory
data verification may occur.
Troubleshooting
"Support and Help" on page
18).
18).
18).
"Support and Help" on page
U41840-J-Z125-7-76
18).
18).
18).