Service Ticket Priority; Recommended Actions; Working With Service Tickets - Fujitsu ETERNUS CS800 S5 User Manual

Alerts

Service Ticket Priority

The system assigns each service ticket a priority based on the criticality of the problem that
caused the system to generate the ticket. There are three priority levels:
Low - A minor problem occurred and needs to be resolved, but the operation and
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performance of the ETERNUS CS800 are not significantly affected.
Middle - A serious problem occurred and needs to be resolved, but it does not neces-
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sarily need to be fixed immediately. The operation and performance of the ETERNUS
CS800 may be degraded.
High - A critical problem has occurred and needs to be resolved immediately. The
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operation and performance of the ETERNUS CS800 are degraded, and there is a risk
of system failure or data loss.

Recommended Actions

If appropriate, a service ticket includes recommended actions. The recommended actions
provide instructions for resolving the problem that caused the system to generate the ticket.
Perform the recommended actions to try to resolve the problem before contacting Fujitsu
customer support. If you are able to resolve the problem, you can close the service ticket.
I

Working With Service Tickets

The Service Tickets page allows you to view and work with service tickets.
To access the Service Tickets page, click the Alerts menu, and then click the Service
Tickets tab (see
U41840-J-Z125-7-76
The recommended actions should be performed by a user who is familiar with
operating the ETERNUS CS800.
Figure 254).
Service Tickets
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