Internet Access - ZyXEL Communications X6004 User Manual

Chapter 35 Troubleshooting
5 If this does not work, you have to press the RESET button on the front panel of the
X6004 to reset to its factory defaults. See
Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
I cannot SSH to the X6004
See the troubleshooting suggestions for
configurator. Ignore the suggestions about your browser.

35.3 Internet Access

I cannot access the Internet
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
2 Make sure you entered your network settings correctly in the wizard or in the
Configuration > Network.
3 Connect a computer in the same network as the X6004's WAN. Check if you can access
the X6004, the X6004's gateway, and Internet from the computer. See the
troubleshooting suggestions for
configurator
ISP if you can access the gateway but cannot access the Internet.
I cannot access the Internet anymore. I had access to the Internet (with the
X6004), but my Internet connection is not available anymore
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
2 Reboot the X6004.
378
I cannot see or access the Login screen in the web
Section 1.4 on page
I cannot see or access the Login screen in the web
if you cannot access the X6004. Contact your network administrator or your
Section 1.4 on page
Section 31.2 on page 344.
42.
42.
X6004 User's Guide