What You Need To Know About Auto-Attendants - ZyXEL Communications X6004 User Manual

Chapter 18 Auto-Attendant

18.2.1 What You Need to Know About Auto-Attendants

Default Auto-Attendant Structure
The X6004 comes with a default auto-attendant. The default auto-attendant simply prompts
callers to enter the extension they wish to reach. There is only one time when a caller has to
make a decision. The following figure shows the default auto-attendant structure.
Figure 208 Auto-Attendant Default Structure Example
Incoming Call
Custom Auto-Attendant Structure
You can configure a more complex auto-attendant structure to fit your organization's needs.
An auto-attendant can contain several more complex menus that can guide an incoming call to
a specific extension or a group of extensions. In the following example, an incoming caller is
prompted to specify whether they want to talk to a sales representative, customer service
representative or the operator. Once the caller reaches the Sales menu, the auto-attendant can
prompt them to specify which product they are interested in. The caller then dials a number to
reach the appropriate sales representative.
Figure 209 Auto-Attendant Custom Structure Example
Incoming Call
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Menu1
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Sales
Home Menu
Customer Service
Operator
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X6004 User's Guide