Ricoh Z-P2 Field Service Manual page 612

6. Troubleshooting
No. Type
992 CTL
D
No. Type
997 CTL
B
610
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Undefined error
Defective software program
• An error undetectable by any other SC code occurred
Print the "Logging Data" with SP5990-004 and then check the SP7990.
If 498-Engine is found in the SP7990;
1. Check the harness connection of the temperature/humidity sensor.
2. Replace the temperature/humidity sensor.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Application function selection error
• The application selected by the operation panel key does not start or ends
abnormally.
• Software (including the software configuration) defective
• An option required by the application (RAM, DIMM, board) is not installed
• Nesting of the fax group addresses is too complicated
1. Check the devices necessary for the application program. If necessary
devices have not been installed, install them.
2. Check that application programs are correctly configured.
3. Take necessary countermeasures specific to the application program. If the
logs can be displayed on the operation panel, see the logs.