Kodak DryView 8300 Service Bulletins page 29

Health Imaging
Technical Bulletin
10-02/01 EC27 - Film Stopping in Processor
Problem
Film takes too long to pass through the processor, and the software times out, producing an Error Code 27.
Cause
Film did not get a positive start into the processor. There are several possible causes of this:
1. Bowed entrance guides caused by over-tightening of the mounting hardware during production. The
bow produces a high resistance in the film path. (See solution 1 below.)
2. Metal entrance roller is slipping on its shaft. (See Solution 2 below.)
3. Rubber entrance pinch roller has become glazed or hardened and is no longer grabbing the leading
edge of the film.
Solution
1. Remove the processor assembly and loosen the screws and/or nuts that secure the entrance guides
(located on the under side). Confirm that the guides are no longer bowed. Then tighten the hardware
only enough to keep the guides from moving.
2. Remove the metal entrance roller and confirm that the drive side shaft is securely attached to the roller.
If it is not, remove the shaft, put a small drop of epoxy in the roller and slowly press the shaft back into
the roller. If you are unsuccessful in securing the shaft, replace the roller (78-8100-0293-7).
3. Clean the rubber roller with alcohol. If the surface does not appear to be soft and supple after cleaning,
replace the roller (78-8113-2104-7).
DryView 8300
Eastman Kodak Company
Health Imaging Products
1 Imation Way
Oakdale, MN 55128
http://www.kodak.com
Printed in the U.S.A.
© Kodak 2001 Feb.