Kodak DryView 8300 Service Bulletins page 102

SERVICE BULLETIN
Health Imaging Products
Eastman Kodak Company, Health Imaging, Rochester, NY 14650
SERVICE BULLETIN NO. 31 AUGUST 2002
1437 and 1439 Kodak DryView 8600/8610 LASER IMAGERS
EC27 or EC28 – Film Stopping in PROCESSOR
Purpose
The purpose of this service bulletin is to communicate how to correct a problem that is caused when the film
moves too slowly through the PROCESSOR.
Problem
The film moves through the PROCESSOR too slowly and the system software times out, producing an Error
Code 27 or Error Code 28.
Cause
The film did not start correctly into the PROCESSOR because the metal entrance DRIVE ROLLER is too
smooth and does not positively "grab" the film.
Solution
Remove the metal entrance DRIVE ROLLER from the PROCESSOR assembly. Hold the ROLLER firmly in
one hand, and wrap a piece of 7447 (very fine) 3M Scotch-Brite PAD (TL5635) partially around the ROLLER
with the other hand. While turning, pushing and pulling the ROLLER with one hand, hold the PAD against
the ROLLER and turn and twist with the other hand. The expected result is that the PAD will create a very
subtle dull, cross-hatched pattern on the ROLLER that will make it rough enough to properly grab the film.
As an alternative, a factory rough DRIVE ROLLER (8E2075) is available from Service Parts.
When replacing the ROLLER into the PROCESSOR, be sure to position the SPACER WASHERS so that
their smooth edge faces the BUSHINGS that hold the ROLLER in position.
After replacing the ROLLER if there is still a problem with film stopping in the PROCESSOR, refer to
Technical Bulletin 11-08/01.
ãEastman Kodak Company, 2002
Pub No. 8E6670