Kodak DryView 8300 Service Bulletins page 161

SERVICE BULLETIN
Health Imaging Products
Eastman Kodak Company, Health Imaging, Rochester, NY 14650
SERVICE BULLETIN NO. 882
Kodak DryView 8600 LASER IMAGING SYSTEM
Kodak DryView 8610 LASER IMAGING SYSTEM
Customer QC Control Charts Going Out of Control
Purpose
The purpose of this service bulletin is to communicate how to respond when customers place service
calls because their QC charts are suddenly out of control after they begin using Version 3.0 DVM
FILM (Catalog Reference Number 864-0823).
Description
Since Version 3.0 is currently being rolled out to our customers worldwide, they may start to
experience their daily QC Control Charts suddenly going out of control. If customers indicate that
when they started using a new shipment of FILM, their daily QC suddenly was out of control, ask
customers if they have created a new baseline for the new FILM. Many customers have gotten
comfortable over time with the stability of the AIQC system and have become lax in performing this
procedure. Also, customers may think that creating a new baseline is the same as doing a five-day
average like wet processor systems and they feel that creating a new baseline is too time-consuming.
Procedure
Direct customers to Section 4 of the following manuals:
User Guide for the Kodak DryView 8600 LASER IMAGING SYSTEM / for
!
Mammography
User Guide for the Kodak DryView 8610 LASER IMAGING SYSTEM / for
!
Mammography
Remind customers that Kodak recommends that they create a new baseline every time they insert
FILM with a new emulsion number into their IMAGER. This is especially important for customers
when they convert to Version 3.0 FILM because it is a very different emulsion than the one they
were using previously. Once customers establish a new baseline, their system should then remain in
control.
©Eastman Kodak Company, 2004
Service Codes: 1437, 1438, 1439
with Version 3.0 DVM FILM
Eastman Kodak Company Restricted
June 2004
Pub No. 7F6592