Kodak DryView 8300 Service Bulletins page 158

5. Connect a Service Computer to the IMAGER, launch a terminal program, and capture the debug
log (Ctrl+D) while the FILM calibration is being performed.
6. Analyze the log using the guidelines in Section 7-1-2-2 in the SERVICE MANUAL for the
8600/8610 LASER IMAGING SYSTEM/for Mammography 74-0401-8699-6.
7. If the cause of the FILM calibration failure is not apparent after analyzing the log, e-mail the log
to the TSC engineer with whom you are working.
Note: The TSC engineer might engage a Service Engineer if necessary. Service Engineering
may then suggest uploading one of the following System Software versions:
! Version 2.5 for an 8600 LASER IMAGER
! Version 2.4 for an 8610 LASER IMAGER
8. If none of the suggestions results in a successful FILM calibration, escalate the account.
Note: TSC engineer will make arrangements to have a case of DVM (Ver 2.5) Catalog Ref #
839 5139 FILM shipped to the account so that the customer can continue imaging while
Service Engineering assists in obtaining a solution for the escalation.
Gary Ketch, Glenn Moede, Service Engineers – Oakdale, MN
For more information please contact:
Printed in the USA. Pub No. 7F6993
©Eastman Kodak Company, 2004
Rochester, NY 14650
Eastman Kodak Company
Health Imaging – TSC
6200 Tennyson Parkway
Plano, TX 75024, USA
(800) 544-7009
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HEALTH IMAGING