Meridian Link/Customer Controlled Routing Installation And Upgrade Manual page 582

564 Index
ACD telephones as AST 337
CDNs 346
IDC translation tables 326
new mailbox 368
non-ACD telephones as AST 341
status message groups 333
virtual agent DNs for voice channels
360, 361
voice channels in CAT 366
DeskJet 272
DeskJet 500 272
diagnostic tools 16, 32
dial-up modem 282
Dialed Number Identification Service
(DNIS)
configuring 319
Direct Inward Dialing (DID) 555
directory number (DN) 294
configuring ACD DNs 344
configuring as AST telephone 341
configuring auto-terminating DN 322
configuring Control DNs 346
defining ACD DN with IVR handling
345
defining default ACD DN 344
definition 555
Directory Number Identification Service
(DNIS) 555
disconnected
status change event 330, 331
disk drive
IPE Module 49
disk slicing table 424
disk/tape unit
description 80
installing 127
DN see directory number (DN)
DNIS see Directory Number Information
Service (DNIS)
553-3202-210 Standard October 1998
defining a block of numbers for IDC
328
enabling 319
partial digit conversion 329
routing by 324
dot-matrix printer switch settings 268
downloading
configuration file 266
DTE
connections 273
DTMF see Dual Tone Multi-Frequency
(DTMF)
Dual Tone Multi-Frequency (DTMF) 555
Dual VAS ID 14
configuring 353
E
editvoice command
creating a header file 530
creating voice segment files 529
recording and trimming voice
segments 530
using for the first time 531
enabling
DNIS 319
ESDI port (X11 Release 18) 312
ESDI port (X81 or X11 Release 17)
302
Enhanced ACD Routing
required package 36
Enhanced Serial Data Interface (ESDI)
see ESDI card
ESDI card
definition 556
installing 145
jumper and switch locations 149
ESDI port
configuring (X11 Release 17) 299