Meridian Link/Customer Controlled Routing Installation And Upgrade Manual page 380

362 Chapter 13: Meridian Mail configuration
553-3202-210 Standard October 1998
Table 137
LD 11ÑDefining virtual agent DNs for voice channels (continued)
Prompt Response
LHK <cr>
TEN <cr>
SPID <cr>
AST <cr>
IAPG <cr>
PRI <cr>
LANG <cr>
KEY 0 ACD
xxxxxxx yyyy
KEY 1 SCN
xxxxxxx
KEY 2 MSB
KEY 3 NRD
KEY 6 TRN
Comment
Identifies set as agent a Meridian Mail queue
Key 0 must be the ACD DN position ID of the
virtual agent (as for any ACD agent), where
xxxxxxx = ACD DN
(the example in Figure 94 and
Table 138 is 7650)
yyyy = position ID
(the examples in Figure 94 are
7651Ð7654)
Assign the secondary (SCN) DN key, where
1 = key number
xxxxxxx = Channel DN assigned to this key
Assign an MSB (Make Set Busy) key where
2 = key number
Assign an NRD (Not Ready) key where
3 = key number
Assign a TRN (Transfer) key where
6 = key number
Ñ continued Ñ